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Jet report works for 1 business unit but not the others

Posted on by 7

Hi there! Hoping we can figure out a solution to my NAV/Jet Report problem...

My company uses NAV for accounting & running financial statements. Within NAV, we have several business units (1 for casino, and 1 for food & beverage F&B). We normally run Jet Reports for the Casino business unit, with no problems. When trying to run a Jet Report out of the F&B business unit, we ran into the below problem:

The Jet Report for the F&B business unit is not picking up the specified GL codes in that business unit. I have edited the Jet Report template to reflect the appropriate name of the F&B business unit, and ensured that the revenue/expense GL codes we want to be picked up are accurate. However, when I run the report, the F&B # are not being picked up, and we have no idea what else (within the report; report coding) we can do differently.

Could it be a setting configuration issue of this particular business unit? One thing to note, that I found interesting, is that # from the Casino business unit are being picked up in the report. I'm starting to think that Jet Report failed to realise that we are within a different business unit (F&B), and not the regular business unit where we have no problems running reports in. 

Can someone please advise? 

Thanks in advance. 

  • Jet report works for 1 business unit but not the others
    I've come across a peculiar situation with Jet Reports, and I'm hoping to tap into the collective wisdom here for some insights. Currently, Jet Report functions seamlessly for one business unit, but alas, not for the others. I've double-checked configurations and permissions, but the issue persists. Has anyone encountered a similar scenario? Any tips on troubleshooting or specific settings I should revisit? Your expertise is greatly appreciated! Thanks in advance. On a side note, I recently stumbled upon an informative article discussing the best online casinos in Canada. For those interested, check out https://www.outlookindia.com/outlook-spotlight/5-best-online-casinos-in-canada-real-money-online-casino-news-319179. Looking forward to your insights!
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 73,698 Super User 2024 Season 2 on at
    RE: Jet report works for 1 business unit but not the others

    Hi, I'm sorry, it's hard to tell exactly what the problem is based on what you've provided. But this still looks like a problem with business units taking values. Maybe you should check the filter in the Jet function.

    I think you can try the standard template and test if the data is correct.

    https://insightsoftware.com/downloads/

    pastedimage1643067362735v1.png

    Hope this will help.

    Thanks.

    ZHU

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Jet report works for 1 business unit but not the others

    Jolie,

    Try submitting your issue here:  

    support.jetglobal.com/.../115000515588-Jet-Reports

    Thanks,

    Steve

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