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Use persistent chat in mobile app - Omnichannel for Customer Service chat channel

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Posted on by AccountAccount

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We have found that Omnichannel for Customer Service chat widget can be integrated with mobile applications in the following ways:

By using a WebVie
By using the React Native Mobile SDK for Omnichannel for Customer Service

We have found on this page that authentication is supported within Live Chat SDK
learn.microsoft.com/.../setauthtokenprovider

On the page Configure authentication settings there is an instruction for Power App portals setup and custom portals, but mobile app is not mentioned on this page:
https://learn.microsoft.com/en-us/dynamics365/customer-service/create-chat-auth-settings?tabs=customerserviceadmincenter#create-an-apple-messages-for-business-authentication-setting-record

The documentation is not mentioning is it possible to configure persistent chat widget with mobile app. Is it possible to configure persistent chat or it can be only live chat?

Update: We have found this page:
https://www.npmjs.com/package/@microsoft/omnichannel-chat-sdk#persistent-chat

Here persistent chat is also mentioned.

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