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Overdue Sales Invoice

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Posted on by Kae

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Hi, we are just new to business central. We made some invoices by mistake and now we want to remove them. I tried to play around with the test environment(CRONUS), and remove some overdue sales invoices there by click on the Posting date > Correct > it will create a new Sales invoice > then I delete the invoice (is this also the right step?).

But on the actual company, I can't click on the posting date - why is that?

Can anyone help us with the step on how to make the overdue sales invoice amount to Zero?

Thank you so much in advance.

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JAngle 133 on at

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Instead of the correct option which means I did it wrong let me post a new one, use create credit memo instead. That action will reverse the posted value. This is helpful: usedynamics.com/.../

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Kae 150 on at

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Thank you, I followed the video but the copy document was disabled.

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Kae 150 on at

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Josh, I figured out the "copy document" thing. It works well in Cronus but not in our company. I think the Overdue invoices are on the Archive, reason as to why I can't click on the Posting dates...

Do you happen to know how to restore the archived sales Invoice? Thank you.

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JAngle 133 on at

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Image is from the phone client. On a posted sales invoice you have the “create corrective credit memo” action. This will copy the invoice exactly onto a sales credit memo. No need to use the copy document feature.

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Teddy Herryanto (Th... 14,284 Super User 2025 Season 2 on at

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If you want to cancel the whole invoice, just use the function Cancel from Posted Sales Invoice.

If the Posted Sales Invoice can no longer be canceled (due to various reason), create a Sales Credit Memo and apply it to the incorrect invoice to negate the effect.

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Kae 150 on at

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Hello, here's an update.

So I was able to remove the overdue sales invoice in the sandbox (thanks to Josh for the instructions), but not in the production. The problem is nothing happens if I click on the posting date -- where it supposed to show the invoice details and from there I can process the corrective credit memo.

What is/are the possible reason(s) as to why the posting date is unclickable?

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