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Unable to save new records in Unified Interface

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Posted on by Barbara Forsman 602

We are using Dynamics 365 online. I am testing the UI in our sandbox in preparation for moving Production to UI.  Up until this Wednesday, 8/5/2020 around 1 pm I was able to create new Orders using a custom form. 

Wednesday afternoon I turned on Server Side Sync in the Sandbox and enabled my mailbox (I have an administrator role) to try to test the Outlook App. Since then, I have not been able to create a new Order using a custom Main form.  I AM able to create an order using a custom Quick Create form.  If I turn off the Unified Interface, the custom forms work fine in the legacy interface and I can successfully create and save Orders.

I am able to save changes to an order, just not create one in the UI.

I have tried:

  1. turning our email configuration back to use Microsoft Dynamics 365 Email Router and setting my mailbox back to the Dynamics 365 for Outlook option.  
  2. Restoring a backup of the environment back to noon on Wednesday, 8/5/2020
  3. Creating a custom form from a generic Dynamics 365 form

But I'm still unable to save a new Order. I'm not seeing any errors or Required fields that are not filled in, so I'm at a loss how to find what is preventing saving a new order

Any suggestions or help will be much appreciated.

Categories:
Forms
  • juancho Profile Picture
    juancho 80 on at
    RE: Unable to save new records in Unified Interface

    Hi Barbara,

    Did you get an answer on this? we are facing a similar issues when viewing emails in dynamics from Outlook, I'm wondering if this is related to your issue

    pastedimage1606322852724v1.png

    Thanks

    Juan

  • Barbara Forsman Profile Picture
    Barbara Forsman 602 on at
    RE: Unable to save new records in Unified Interface

    I'm curious if your issue surfaced in the last week?

  • Barbara Forsman Profile Picture
    Barbara Forsman 602 on at
    RE: Unable to save new records in Unified Interface

    There are no custom OnSave events or custom code.  It behaves the same in both Chrome and Edge.  When I've tried debugging I see these hard errors:

    1. Failed to load resource: the server responded with a status of 403 ()

    2. [LivePersonaCard] Message Handler: Failure Response GetAuthToken: Failed to get Loki token Response:

    3. LivePersonaCardApp.js:648 [LivePersonaCard] Message Handler: Adal Error Log GetAuthToken:

    4. Refused to display 'login.microsoftonline.com/.../authorize in a frame because it set 'X-Frame-Options' to 'deny'.

    5. FlowApp.js:1969 Message Handler: Failure Response AttemptToSilentlyAuthenticate: Silent authentication failed Response:

    6. FlowApp.js:1969 Message Handler: Failure Response GetFlowWebsiteUrls: getFlowWebsiteUrls: Failed to get the Flow environment Id Response:

    I'm a citizen developer so I don't really know what these indicate.  I will enter a case with Microsoft Support.

  • MParadise85 Profile Picture
    MParadise85 20 on at
    RE: Unable to save new records in Unified Interface

    Hi Barbara,

    I'm having a similar problem. Commenting on this so that I can follow along with any possible solutions. 

    Martha

  • Verified answer
    Henry J. Profile Picture
    Henry J. 5,235 on at
    RE: Unable to save new records in Unified Interface

    Hello Barbara,

    Please consider reaching out to our support teams to help you troubleshoot his.
    You can open a support request here: https://admin.powerplatform.microsoft.com/support

    Henry

  • edmunch Profile Picture
    edmunch on at
    RE: Unable to save new records in Unified Interface

    When you say it is now allowing you to save and you are not seeing any errors, do you mean that the page does not respond?  Have you tried different browsers?  Have you tried using a debugging tool to see what is happening when saving?  Any OnSave events or custom code that could be preventing this?

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