Sales Invoice Integration Override Shortages

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Posted on by Deb Lashua

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We have an integration that had been working great, now it is giving us warnings about overriding shortages. We are not sure what caused the to happen. Can anyone give us some options on where to look or changes we can make to correct the problem?

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Deb Lashua 2,165 on at

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RE: Sales Invoice Integration Override Shortages

Correct. There is no inventory in stock. Once we get these errors, it is forcing us to enter a lot number. We never needed to do this before. What could have changed in the integration that would cause this to occur? We never had the warnings and never had to enter a lot number.
Mariano Gomez 26,225 on at

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RE: Sales Invoice Integration Override Shortages

It means you have configured Sales Order Processing to override shortages when there's no inventory in stock. This in turn will drive the item quantities to negative if you choose to post these invoices. If you feel that what you need to do is to back order the quantities you are short, then go to Sales Order Processing setup and change the default shortage option to Back Order Balance or Backorder All.

As a way to test, you can always enter the transaction you are trying to integrate manually in GP and you should experience the same message.