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30We have 3 workstations with GP 2013 installed (2 Windows 7 32-bit and 1 Windows 7 64-bit). All three have Office 2013.
On the 64-bit workstation, text-reports appear on screen in the correct font (Courier New), but print using Orator Std. Even when using identical DEX.ini files, the issue remains and only affects the single PC. We've tried various fonts via the "FontCourier New" DEX.ini switch (changes on-screen font, but not printed font), and have tried various "Tolerance" switches in DEX.ini (doesn't impact printouts). We've tried multiple printers (both network and local), as well as multiple printer drivers (UFR vs PCL6).
Below are similar sections from two different DebugLog.txt files, one from a PC that prints properly, the other from the PC that doesn't print properly.
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CORRECT
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Windows 7 Version 6.1
Report Info-
Report Name : Reconcile Journal
Report Type : Best Fit
Options : Non 6 LPI
Printer Info-
Printer Driver: winspool
Printer Name : \\ACCPFILE01\Accounting Printe
Printer Port : 192.168.100.52
Driver Version: 3584
Printer Res : 600
Pixels X,Y : 600,600
Offset X,Y : 120,120
Physical Area : (0, 0) - (5100,6600)
Image Area : (120, 120) - (4980,6480)
Paper Size : 8.10" x 10.60"
Margins : T=0.200" L=0.200" B=0.200" R=0.200"
---
Date: 08/28/2014 Time: 11:28:49
Truncating width: AW: 810 TW: 4800
Best Fit
DevWidth: 4800 NumChars: 132 LogPixelsX: 600 XAspect: 600
Giving up and Selecting GDI Font: Courier New
calc_exact_font: default_mil_height:100, forced_mil_height:150
TW:36 TH:90 AW:39 AH:89
TW:36 TH:87 AW:38 AH:87
Selected GDI Font: Courier New
Height: 87 Width: 36 Weight: 400 Italic: 0
The Font Selected Is: Courier New
Penalty: -216 Height: 87 lfWidth: 36 tmWidth: 38 tmHeight: 87 Weight: 400 Italic: 0
---
Date: 08/28/2014 Time: 11:28:49
TNT Paper Offset :0,54
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INCORRECT
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Windows 7 Version 6.1
Report Info-
Report Name : Reconcile Journal
Report Type : Best Fit
Options : Non 6 LPI
Printer Info-
Printer Driver: winspool
Printer Name : \\ACCPFILE01\Accounting Printe
Printer Port : 192.168.100.52
Driver Version: 3584
Printer Res : 600
Pixels X,Y : 600,600
Offset X,Y : 120,120
Physical Area : (0, 0) - (5100,6600)
Image Area : (120, 120) - (4980,6480)
Paper Size : 8.10" x 10.60"
Margins : T=0.200" L=0.200" B=0.200" R=0.200"
---
Date: 08/28/2014 Time: 11:14:06
Truncating width: AW: 810 TW: 4800
Best Fit
DevWidth: 4800 NumChars: 132 LogPixelsX: 600 XAspect: 600
calc_exact_font: default_mil_height:133, forced_mil_height:150
TW:36 TH:90 AW:36 AH:89
Selecting Continuous Face Font: Orator Std
Penalty: -11040 Height: 90 lfWidth: 36 tmWidth: 120 Weight: 400 Italic: 0
The Font Selected Is: Orator Std
Penalty: 48 Height: 90 lfWidth: 36 tmWidth: 36 tmHeight: 89 Weight: 400 Italic: 0
---
Date: 08/28/2014 Time: 11:14:06
TNT Paper Offset :0,58
Can anyone tell me why GP has selected "Orator Std" as the default font and why it won't just use Courier New? This only affects text-based reports, which unfortunately means it affects the checks we print. Yes, Courier New is installed on the problem PC, and yes, I can print from Notepad using Courier New and it looks fine (on multiple printers). I'm pretty sure our reseller is stumped here, so any help on correcting this issue would be appreciated.
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