Recurring Batch Total Differs from Actual Transactions

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Posted on by Tam

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I have quite a few recurring batches that I use to bill our tenants. Whenever I make a change, the overall batch total never matches the new transactions total. i.e. Batch Total is $9,538.92, and five transactions balance to $8,281.92. Any ideas? Solutions?

Thanks,

Tam

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Community Member Microsoft Employee on at

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RE: Recurring Batch Total Differs from Actual Transactions

Any suggestions on what to do if reconcile batches does not work. I have a customer that this happens to every month on recurring batches.
Sunbeam De Jesus 3,930 on at

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Re: Re: Re: Recurring Batch Total Differs from Actual Transactions

not sure which module your batch came from. but anyway if it is in AR.

Batch Information If marked, the system verifies the batch each transaction is assigned to, the number of transactions in the batch, and the batch total. If any of the system calculations don’t match the original amounts, the batches are reconciled. Also, any batches that were missing are added. Any batches that are changed or added are printed on the Batch Reconciliation Report.

same thing will work for other modules
Tam 100 on at

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Re: Re: Recurring Batch Total Differs from Actual Transactions

Reconcile process? Never have done that before? Explain? Please.
Richard Whaley 25,195 on at

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Re: Recurring Batch Total Differs from Actual Transactions

Have you tried running the appropriate Reconcile process against the batches? The job of this task is to ensure the transaction total equals the batch total. Once set, it should adjust properly.