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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Voice of the Customer ...
Microsoft Dynamics CRM (Archived)

Voice of the Customer Anonymous responses

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Posted on by Bev_SW

Is there a way to switch to an anonymous response from within the survey to be sent. ie. can the Customer choose to reply anonymously. GDPR may come into play here. Any suggestions welcome. Thanks

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  • Verified answer
    Community Member Profile Picture
    Community Member on at

    Hi,

    When you send out the url to your survey, inlcude the anonymous url. Then the customer can choose if he wants to take it anonymously or not.

  • Verified answer
    Bev_SW Profile Picture
    Bev_SW on at

    Thanks Guillaume. So add the anonymous url under the copied snippet in the body of the email?

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    Hi,

    yes it is exactly what I would do.

  • Bev_SW Profile Picture
    Bev_SW on at

    Thank you very much :)

  • Bev_SW Profile Picture
    Bev_SW on at

    Hi Guillaume, I hope you don't mind me asking another question.... I have set up test surveys but due to put the solution into Live in the next few days and I cant seem to delete the practice ones. Do you know how to delete? Many Thanks

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    Hi,

    no problem. I think you need to unpublish your Survey before deleting them.

  • Bev_SW Profile Picture
    Bev_SW on at

    Hi, I don't seem to have an UnPublish facility.....

    Thanks

  • Community Member Profile Picture
    Community Member on at

    Every type of the function you can know how the remote option come in front of the user  http://windowstuts.net/mobile . But in the case if you are not able to find it easily that means you should do more explorations for that.

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