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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics 365 Web API f...
Microsoft Dynamics CRM (Archived)

Dynamics 365 Web API for Case Reactivation

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Posted on by Takayoshi Igi 7

Does anyone know if there is Dynamics 365 Web API of Case Reactivation?
I know CloseIncident Action of Dynamics 365 Web API can close a Case, but can't find any Web API for reactivation.

And if not, can I use PATCH for updating statecode of Incidentresolution to "Canceled" and statecode of Incident to "Active" for Case Reactivation?

I'm afraid that it causes any data inconsistency and so forth, and wonder if there are some difficulties in implementation when the Web API has not been released from Microsoft.

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  • Suggested answer
    Somesh2207 Profile Picture
    Somesh2207 1,563 on at

    Hi Takayoshi Igi,

    You can do this by simply using the Web API Patch request. I tried and it is working with the Patch request. We just need to be sure to send statecode and status reason both in patch request. 

    For Case active state,

    State code will be Active (0) and status reason will be In Progress (1).

    you should send the below data for Incident patch request:

    var caseActivate = {"statecode":0,"statuscode": 1};
    This is how your patch request should look like :
    Pic1292017_5F00_5.png
  • Subramanya Profile Picture
    Subramanya 165 on at

    Hi Takayoshi,

    This worked for me, Try this

    function ReactivateCase() {

       debugger;

       //update

       var clientURL = Xrm.Page.context.getClientUrl();

       var req = new XMLHttpRequest();

       req.open("PATCH", encodeURI(clientURL + "/api/data/v8.1/incidents(DC9E62A8-90DF-E311-9565-A45D36FC5FE8)", true));// your case ID

       req.setRequestHeader("Accept", "application/json");

       req.setRequestHeader("Content-Type", "application/json; charset=utf-8");

       req.setRequestHeader("OData-MaxVersion", "4.0");

       req.setRequestHeader("OData-Version", "4.0");

       req.onreadystatechange = function () {

           if (this.readyState == 4 /* complete */) {

               req.onreadystatechange = null;

               if (this.status == 204) {          

                   alert("success");

               }

               else {

                   var error = JSON.parse(this.response).error;              

                   alert(error.message);

               }

           }

       };

       req.send(JSON.stringify(

           {

               statecode: 0,

               statuscode: 1

           }));

    }

    Thanks,

    Subramanya

  • Somesh2207 Profile Picture
    Somesh2207 1,563 on at

    Yes it would work. That is exactly what I had posted.

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