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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Couldn't show targ...
Microsoft Dynamics CRM (Archived)

Couldn't show target invite's (contact) fields in Portal invitation mail while sending Group Invitation

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Posted on by Ashish Moradiya 515

Hello,

I have configured Send Invitation workflow > Mail template to show Invite's (contact), like below picture.

MailTemplate.png

When I am executing Send Invitation workflow, the actual mail sent like image below.

ActualMailSent.png

However, I have set FirstName, and LastName set for target Invite. I couldn't Identify the cause. There is another problem I facing, I created separate issue here - https://community.dynamics.com/crm/f/117/t/270961

I doubt it is related with each other.

Please let me know if someone has solution.

Thanks,

Ashish

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I have the same question (0)
  • Suggested answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,628 on at

    Hi,

    try to remove the dynamics value inside the email body,  open another browsers and add in the dynamics value.

    If this doesn't work , you might need to raise a ticket to Microsoft since this is Online version.

  • Verified answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at

    Hi Ashish,

    When you send invitation to the group, invitees (i.e. contacts) are stored in a "Invited Contacts" subgrid which is a many to many relation between contact & invitation. It doesn't store the contact in the Invitee lookup.

    Hence in your email when you use firstname from invite contact field, it returns blank as the field itself is blank.

    I ran into the same issue and ended up removing the firstname/lastname from the email for group invitations.

    Hope this helps.

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