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Customer Voice - Standalone license offer removed

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Posted on by Maho

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If since October 1st Customer voice is a license that cannot be sold independently, which licensing will replace it? Will it be possible to renew it for customers who already have it?

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Leah Ju Microsoft Employee on at

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Customer Voice - Standalone license offer removed

Hi Partner,

Yes.

The latest License Guide PDF has this statement:

https://download.microsoft.com/download/9/6/7/96706B15-1CBE-47B7-AB9E-6BC31A377BBB/Dynamics%20365%20Licensing%20Guide%20Oct%202023.pdf

Unfortunately, we can't find more information on this elsewhere.

More information on a replacement or comparable product may be provided in the months to come.

So, I suggest you create a support ticket for professional assistance following the below procedure, Microsoft support may know more details about the new update information.
Get Help + Support - Dynamics | Microsoft Docs

However, I noticed that I can still see the standalone license on the pricing page now:

https://dynamics.microsoft.com/en-us/customer-voice/pricing/

I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah

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