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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Customer Voice - Stan...
Customer experience | Sales, Customer Insights,...
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Customer Voice - Standalone license offer removed

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Posted on by Maho 4
If since October 1st Customer voice is a license that cannot be sold independently, which licensing will replace it? Will it be possible to renew it for customers who already have it?
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  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Customer Voice - Standalone license offer removed
    Hi Partner,
    Yes.
    The latest License Guide PDF has this statement:
    Unfortunately, we can't find more information on this elsewhere.
    More information on a replacement or comparable product may be provided in the months to come.
    So, I suggest you create a support ticket for professional assistance following the below procedure, Microsoft support may know more details about the new update information.
    Get Help + Support - Dynamics | Microsoft Docs
     
    However, I noticed that I can still see the standalone license on the pricing page now:
    I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
    Regards,
    Leah

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