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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Production Restoration...
Small and medium business | Business Central, N...
Suggested answer

Production Restoration Permission Error

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Posted on by martin00 5

Hi all, 

Has anyone encountered an error with creating point-in-time restoration backups with Production despite having the necessary permissions and license in the admin account being used? 

Error message is as follows:
"We encountered a permission error when performing the requested point-in-time restore. Ensure that you have been added as user in the Business Central environment and assigned the 'D365 BACKUP/RESTORE' permission set. If you have this permission set assigned already, please retry later. If the issue persists, please open a support request."


Environment details are as follows:

Application Version 20.5.45456.45681
Platform Version 20.5


Thanks

I have the same question (0)
  • Suggested answer
    Mohana Yadav Profile Picture
    Mohana Yadav 60,967 Super User 2025 Season 2 on at
    RE: Production Restoration Permission Error

    Do you have the D365 BACKUP/RESTORE permission set assigned without any company name?

    You may have to create a Support case with Microsoft and they will help you.

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 92,656 Super User 2025 Season 2 on at
    RE: Production Restoration Permission Error

    Hi, please check the following first.

    https://learn.microsoft.com/en-us/dynamics365/business-central/dev-itpro/administration/tenant-admin-center-backup-restore#users-who-can-restore-environments

    pastedimage1673311623129v1.png

    Thanks.

    ZHU

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