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Production Restoration Permission Error

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Posted on by martin00

Hi all,

Has anyone encountered an error with creating point-in-time restoration backups with Production despite having the necessary permissions and license in the admin account being used?

Error message is as follows:
"We encountered a permission error when performing the requested point-in-time restore. Ensure that you have been added as user in the Business Central environment and assigned the 'D365 BACKUP/RESTORE' permission set. If you have this permission set assigned already, please retry later. If the issue persists, please open a support request."

Environment details are as follows:


Application Version	20.5.45456.45681
Platform Version	20.5

Thanks

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YUN ZHU 73,339 Super User 2024 Season 2 on at

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RE: Production Restoration Permission Error

Hi, please check the following first.

https://learn.microsoft.com/en-us/dynamics365/business-central/dev-itpro/administration/tenant-admin-center-backup-restore#users-who-can-restore-environments

Thanks.

ZHU
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Mohana Yadav 59,133 Super User 2024 Season 2 on at

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RE: Production Restoration Permission Error

Do you have the D365 BACKUP/RESTORE permission set assigned without any company name?

You may have to create a Support case with Microsoft and they will help you.