Dynamics 365 Sales and BC Integration. Wow what a torrid mess.
No really it's horrible. I've been working with CRMs and integrating them with ERP for many years. We have written custom integration pieces for many customers.
The big advantage to us writing them? If they don't work - we can easily decipher why.
Your integration that sits between BC and CRM is a matrix of enigmas and convulsions with very little in the way of any meaningful documentation or helpful resources.
The organisation I work for have been tussling with it for the past week and the experience has been horrendous. Biggest issues we're having are around units of measure in CRM/BC not matching up and finding that products fail to sync. To find information on why there are errors or where it's going wrong involves just inherently /knowing/ what to search for in the BC search box to get to the right settings or log menus.
As a functional consultant, I will not be recommending any company use the standard BC/CRM integration and instead have us write a custom one in Power Automate.
I don't know how Microsoft thought it was acceptable to ship the product in this state. Microsoft want to go low code? If this is their solution and a sign of things to come, I think I'd take code any day of the week over whatever this is. It's just awful to work with!
