I'm wondering if anyone else has come across issues with hanging shippers in Order Management. We have two clients, and today added a third, where the shipper will hang for no apparent reason. Nothing we can do will get it to release.
As part of the process, we look at the following suspects :
The ship complete flag is not turned on.
The customer is not on hold.
The inventory items have enough stock on hand to process the order.
The dates on the order are not in the future.
The order type steps appear fine.
Event history looks fine up to the update step.
Process manager is running.
There is no error message in the Shipper Update Log Viewer.
We try the Release/Confirm step again (this will sometimes fix the problem, maybe 30% of the time).
Look at this order in SQL against a completed shipper to see if there are differences in the database information that would cause it to hang.
There's nothing helpful in the KnowledgeBase.
The clients usually work around by cancelling the shipper, and allowing Process Manager to create a new one which then releases fine. But this is frustrating, we've spent a lot of time on it, and we still don't have a resolution.
Any ideas?
