The outbound marketing module is not available for our test account，so we tested it with the real-time module.
You need to make sure that the environment for customer insights journey and customer insights data is the same, as shown in the figure below: You can refer to the following documents: https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/customer-insights-quickstart-guide If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.If you have further questions, please feel free to contact me.
Best regards, Cui Hao
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