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Customer Insights - Data Connector

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Posted on by Cleo

Hello, I have a D365 Customer Insights - Journeys application that I want to connect to an existing CI Data instance.

When I select the Customer Insights - Data connector, it show this. How do I proceed in connecting them?

Thank you!

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Cui Hao on at

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Customer Insights - Data Connector

Hi,

The outbound marketing module is not available for our test account，so we tested it with the real-time module.

You need to make sure that the environment for customer insights journey and customer insights data is the same, as shown in the figure below:

You can refer to the following documents:
https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/customer-insights-quickstart-guide
If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.If you have further questions, please feel free to contact me.

Best regards,
Cui Hao

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