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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Unable to create case ...
Microsoft Dynamics CRM (Archived)

Unable to create case from portal - "You don't have the appropriate permissions."

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Posted on by Kranthi Kiran Gulla... 105

Hi All,

We tried all possible ways of resolving this issue but to no avail. We've ran out of ideas and looking for help. 

Issue: Unable to create case from portal, getting below issue "you don't have the appropriate permissions."

6758.Capture.PNG

Hit and Miss:

1. Checked all mandatory fields are present on the form and the corresponding values have been provided.

2. 'Entity Permission' has been enabled on the corresponding 'Entity Form'

3. In Entity Permission list, we have added a new record with all six privileges (check all checkboxes) for 'incident' entity.

4. Checked the web-roles are associated with the 'Entity Permission'

Just FYI, 

 i have went through below articles, but none of them provided solution in my case..

http://abhinavranjan.xyz/2017/08/21/you-dont-have-the-appropriate-permissions-dynamics-365-portal/

Any help would be greatly appreciated.

*This post is locked for comments

  • Suggested answer
    sandeepstw Profile Picture
    sandeepstw 4,601 on at
    RE: Unable to create case from portal - "You don't have the appropriate permissions."

    Hi,

    Permission is not only for that entity, please check relationship as well, so you need to provide permission to create relationship entities. Please check this article or also you need to check customer portal roles and permission for create cases.

    community.adxstudio.com/.../entity-permissions

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Unable to create case from portal - "You don't have the appropriate permissions."

    Please share the Entity Permission record screenshot. Also check if you are using correct portal name in entity permission.

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 21,009 Super User 2024 Season 2 on at
    RE: Unable to create case from portal - "You don't have the appropriate permissions."

    Hi Kranthi G,

    You must enable "Append" and "Append To" privileges on any Entity Permission records where the "Write" or "Create" privileges are enabled. You can find more information on this here.

  • Mahendar Pal Profile Picture
    Mahendar Pal 45,095 on at
    RE: Unable to create case from portal - "You don't have the appropriate permissions."

    Hi,

    Make sure you have set permissions for all the the related entities as well (for example all the lookup entities)

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