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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM 2011 for Outlook -...
Microsoft Dynamics CRM (Archived)

CRM 2011 for Outlook - SOAP security negotiation

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Posted on by KTGAN

In my deployment, the CRM 2011 for Outlook worked well since July 2013.

Start from 01 Feb 2014, my users told me, the [Track in CRM] button was disabled. It happened to all other user. However, all users are accessible to CRM web-site via Internet Explorer.

I removed the configuration. After that, I tried to re-configured the URL, and clicked the [Test Connection] button. Then I encountered the following message

"SOA security negotation...."

I also posted a thread in the social.microsoft.com/forums. Tried the recommended methods, but still no luck.

http://social.microsoft.com/Forums/en-US/5789e91d-5aa7-4c36-9a25-f96ee31cf5c4/crm-plugin-for-outlook-configuration-error?forum=crm

Anyone encountered the same problem before?

 

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  • Robinson Moses Profile Picture
    Robinson Moses on at

    Hello,

    From the screen shot posted in the other thread, I see that you are using the IP address while doing a test connection. Please use the CRM Org URL to do that test connection and let us know.

    Thanks,

    Rob Moses

  • KTGAN Profile Picture
    KTGAN on at

    Hi Rob,

    Yes, originally, when we rolled-out the system, we were using IP address (it is a Load Balancer Virtual IP). It was working since Jul 2013.

    However, start from 01 Feb 2014, all the users encountered [Track in CRM] button was disabled.

    So it lead me to re-configure the CRM for Outlook. When I tried to re-configured, I encountered this problem.

  • Robinson Moses Profile Picture
    Robinson Moses on at

    Hello,

    Can you try to configure it with the proper URL and check please.

    Thank,

    Rob Moses

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