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Dear All,
I am facing an issue related to Apply prepayment pop-up message which comes when there's a prepayment invoice against a purchase order and after posting payment journal, you are going to post actual PO invoice. This apply prepayment info pop-up is not coming in my case. I have R3 CU13 installed in my environment.
Any idea how to fix this issue?
Thanks in advance.
Hi Samran,
Could you please confirm on the following:
1- Prepayment invoice is fully settled? 2- Although the pop-up is not showing, Are you still able to settle the prepayment invoice?3- Is the voucher for PO invoice is posted correctly with the reverse of Prepayment invoice? 4- When did the issue started to appear?Regards,
Momen
Hello Samran,
If one of your colleagues is executing this transaction does he/she see this pop-up?
Best regards,
Ludwig
Hi Momen,
Thanks for reply. Yes everything else is working fine.
1. Prepayment invoice is fully settled.
2. Yes, I can settle.
3. Yes Voucher is also posted correctly.
4. We were not using prepayment functionality but now we have decided to use it.
Hi Ludwig,
This issue is not user based.
To be sure. A fully settled pre-payment invoice should mean that it was paid and there is no open balance on the vendor transaction. Can you confirm this?
I did not succeed to locate any similar issue reported earlier in Microsoft internal DB.
Have you tried to clear usage data?
Regards,
Hi Andre,
Yes i have settled it through settlement option and there's no open balance against that prepayment invoice. I have also tested it with a lot of purchase orders.
I tried after clearing usage data but the issue is still there.
Please open a service request with Microsoft Support, where we will need to have a trace from your customer environment during creating PO invoice and compare it against our standard environment to identify the failure.
Good Morning Samran Ahmad,
Have you been able to make some progress here and/or did you open a support request with MS?
Would be great if you could keep us updated if additional help is needed from the community.
Many thanks and best regards,
Under review
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