We just upgraded to SL 2011. We're currently experiencing printing issues. Some users can print 1 check then go back and ROI.exe will crash. I was told that the ROI.exe hotfix was installed last night.
Other users will try and print get this error message: System Message 6201. Report Execution failed. Error = 56029. Error printing report. The printer specified can not be found. It may not be accessible in the current security context.
The IT Director claims that within Solomon there is no where to set permissions or access to printers.
There are no details from the System Message 6201
The details from the ROI.exe crash are below:
Description:
Stopped working
Problem signature:
Problem Event
Name:
CLR20r3
Problem Signature
01:
roi.exe
Problem Signature
02:
8.0.0.0
Problem Signature
03:
4fa196d2
Problem Signature
04:
Solomon.Kernel
Problem Signature
05:
8.0.0.0
Problem Signature
06:
4eb954b5
Problem Signature
07:
1bf
Problem Signature
08:
0
Problem Signature
09:
PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX
OS
Version:
6.1.7601.2.1.0.18.10
Locale
ID: 1033
We are being told by the Director that it's a local issue on our Terminal server (the users RDP into the server and access Solomon). This is what we've done to test it:
1) connected the check printer to each computer and attempted to print through the redirect while connected to TS. This worked once and then we got the ROI.exe crash.
2) logged directly into the TS as the given user and sent a test print to the printer, printed fine.
3) We are currently sharing the printers on the TS and connecting users computers to them via the share
Why would the printers work one time and then ROI crash? How can we avoid ROI crashing if the hotfix has been installed?
