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Reporting in Customer Insights - Journeys

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Hi Community,

I am looking into the reporting options on analytics and insights provided in Customer Insights - Journeys, and in that regard I am interested in knowing, if it is possible to download the journey and channel analytics or the insights from journeys? Is there any way of creating custom reports and is it possible to generate and send these automatically?

I am aware that a custom report builder is in the release planner and will be available in March.

Hope someone can help with some insights into how to use the current analytics and reporting features.

Thank you

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Analytics and Insights

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MiltosV on at

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Reporting in Customer Insights - Journeys

On top of the previous comment, you can also export up to 50K records for individual channel insights through the delivery and interactions pane.
https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/real-time-marketing-analytics#journey-operational-analytics
Dengliang Li Microsoft Employee on at

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Reporting in Customer Insights - Journeys

Hi,

For outbound marketing, using interaction data to create customized reports, you can refer to the following link.

Prepare for analytic reporting with Power BI - Dynamics 365 Customer Insights | Microsoft Learn

Deploying Power BI Templates for Dynamics 365 Marketing - TechTalk (youtube.com)
How to analyse your Dynamics Marketing data using PowerBI - YouTube

For real-time marketing, the custom report builder in the release plan you mentioned is exactly for real-time marketing.
In addition, according to this official document.

How to use aggregate cross-journey analytics - Dynamics 365 Customer Insights | Microsoft Learn

How to use aggregate channel analytics - Dynamics 365 Customer Insights | Microsoft Learn
You can view insights analytics for real-time journeys, and insights analytics across channels through the Analytics Dashboard.

You can also export insights analysis data.

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