Dynamics Community Forum Thread Details

D365 app for Outlook - Track meetings not in my calendar

Hello everyone,

We have found that when a user tries to track an appointment via D365 app for Outlook that is not in his calendar but rather in the calendar of a colleague who has been previously shared with him…the meeting is pending for several minutes (30 min and more )

The tracking of thoses meetings ends up failing and, in few cases, becomes successful. This has been little frustrating for users as they have to continually validate the success of their appointment tracking in CRM.

Whereas when a similar appointment with the same parameters (attendees, room, etc.) appearing in the calendar of the person trying to track it, it is successfully tracked in almost real time.

You will understand that in my client's business model, this a recurring scenario where: A secretary or an assistant wants to be able to easily track the appointment of the professional responsible of the appointment without having to be part of the attendees.

Do you have any possible solutions?

Thank you.

Categories:

Email and Office Integration