Dynamics Community Forum Thread Details

routing a queue object to another queue in different Business Unit

In my organisation there are three teams in three business units as follows

BU: BU1 BU2 BU3

Team TMA TMB TMC

I am a member of BU1 & TMA, and I need to route one object from TMA queue to TMC queue. But need to have a restriction to stop routing from TMC or TMB using my user account where I am not a member. These three queues are Public and all can see the objects each other.

2475.Security-role.JPG

Using above security role (assigned to my user account) I am getting below error. It is working fine if the queue entity ‘append’ right to organisation level, but we are losing the restriction. I have tried assigning this security role to team wasn’t helpful. Is there any way you can suggest me.

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #C61D408BDetail:

<Message>System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #C61D408B</Message>

<Message>SecLib::AccessCheckEx failed. Returned hr = -2147187962, ObjectID: 7977e35b-8b38-e611-8108-005056ad13b7, OwnerId: 7877e35b-8b38-e611-8108-005056ad13b7, OwnerIdType: 9 and CallingUser: d711a1f8-4160-e511-80f3-005056ad2e6e. ObjectTypeCode: 2020, objectBusinessUnitId: c320f459-8919-e511-80fb-005056ad13b7, AccessRights: AppendAccess, AppendToAccess </Message>

</InnerFault>

</OrganizationServiceFault>

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