Call Remote Assist from HoloLens app without closing the app

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Posted on by LuccaGiffoni

Good morning (or good evening, or good night)!

I'm building a HoloLens application to display, manipulate and use FBX files and the user can call Remote Assist to get some help. That's working fine, the button I created to call RA is working perfectly, but not the way I really wanna it to do - when I start the call, my application closes and RA openes.

How can I fix this to make the application not close while calling someone?

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Vincent Guigui 315 on at

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RE: Call Remote Assist from HoloLens app without closing the app

Sadly, the current supported workflow is to first start RA and then open your application (RA will work in background but without annotation)
Remy Rouinvy 243 on at

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RE: Call Remote Assist from HoloLens app without closing the app

Hi,

We had the same problem with our application.

When we had the problem we tortured ourselves understanding what we do wrong and so we have tested with other applications.

Remote Assist close EVERY other applications when it is launched, even Guides !

We ended giving up on integrating Remote Assit.