None of my email tracking is working. Mailbox is tested and enabled. Can send from CRM just fine. But replies that contain a tracking token are not actually tracked.
Can track manually with Outlook App.
I enabled verbose logging, but don't know where to actually see that.
Tokens look fine.
Pretty much a default setup.
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Hello Jerome. I recommend integrating your MS Dynamics CRM with your phones to make call tracking more accurate and efficient. Tenfold, a 3rd-party CTI, can help you with call monitoring. You can ask for a free Tenfold demo if you're interested. www.tenfold.com/.../dynamics
Hi Jerome,
Navigate to Settings > Administration and open System Settings and click Email tab. Please provide a screenshot of the Email Settings.
You should be able to see the Alerts by opening the mailbox and clicking Alert on the left pane.
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
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