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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics CRM 2016 : On...
Microsoft Dynamics CRM (Archived)

Dynamics CRM 2016 : On-premise : User not able to delete the record though security role is set as System Administrator

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Posted on by MittalPatel

Hello,

I am working on Dynamics CRM 2016 On-premies and I am facing one weird problem since last few days.

Scenario is: 

1. There are two users. UserA and UserB

2. UserA has System Administrator Role assigned.

3. UserB has System Administrator and System Customizer Role assigned.

4. Both Security roles are OOTB roles.

5. Both the users are in the same BU.

6. There is one Team created and UserA is the administrator of that team. There is no role assigned to that team.

UserB is not part of this Team.

Issue: UserA is not able to delete some CRM Records and see Access is denied error message. While UserB is able to delete the records.

Please suggest. Is the team admin assignment causing this issue with UserA?

Thank you

*This post is locked for comments

  • ashlega Profile Picture
    ashlega 34,477 on at
    RE: Dynamics CRM 2016 : On-premise : User not able to delete the record though security role is set as System Administrator

    Hi,

     are there any additional details for that access denied?

     Even though user A is a sys admin, there can be a plugin or a workflow registered on delete, and it can be running under a different user account (it's rare it would not be running under an admin account, but who knows)

     You might want to enable tracing and see what comes up:

    support.microsoft.com/.../how-to-enable-tracing-in-microsoft-dynamics-crm

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics CRM 2016 : On-premise : User not able to delete the record though security role is set as System Administrator

    Both users will have the same rights (system admin - the most powerful role).

    Could it be User A trying to delete the record User B had deleted?

  • MittalPatel Profile Picture
    MittalPatel on at
    RE: Dynamics CRM 2016 : On-premise : User not able to delete the record though security role is set as System Administrator

    Thank you for your response.

    I was thinking for trying this, I will ask client to do this.

    But, still I wanted know the reason behind this issue.

    Thank you

  • Indika Abayarathne Profile Picture
    Indika Abayarathne 671 on at
    RE: Dynamics CRM 2016 : On-premise : User not able to delete the record though security role is set as System Administrator

    Although the User in the Team and team has no roles assigned, User A has system OOTB admin role. And Least Restrictive previledges will be applied to the logged in user. So it should allow for deletion.

    However, is there any possibility to assign another Admin for the team and recheck it?

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