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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Invoice stuck between ...
Microsoft Dynamics AX (Archived)

Invoice stuck between invoice register and invoice pool

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Posted on by Johannaohman 20

Is there anyone who has experience this issue;

* An invoice is manually registred & posted in "Invoice Register". No error and it also says that it has been transfered to "Invoice pool".

* BUT..in "Invoice Pool" you can not find the voucher.

* In Vendor Transaction the checkbox for approved is still blank, which is good. So this has nothing to do with it.

* There has been no matching and you can not find the invoice in "pending vendor invoices" either.

Other invoices from the same registration-journal has been transfered as they should.

I can not find anything that looks different between the invoice that doesn´t end up in invoice pool and the invoices that does. (except price/vouchernumber etc. ofcourse..)

Anyone who has more tips for what I can continue to search for?

This is in an Dynamics AX -2012 (first edition) - Environment.

Thanks! /Johanna

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  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi Johanna,

    If you open the invoice register journal, can you identify the voucher there?

    Also check the ledger accounts in GL that are used for the temporary posting created.

    Please note that the pending vendor invoices framework does not apply to the invoice registration process that you are using. That is why you cannot find the invoice in this form but you should be able to find it in the invoice pool.

    Can you let us know what you mena that other invoices have been transferred as they should?

    Which of your invoices registered through an invoice register journal does not end up in the invoice pool?

    Ludwig

  • Johannaohman Profile Picture
    Johannaohman 20 on at

    Yes I can find the voucher in the invoice register journal and it says that that it´s been transferred to the pool as the other invoices that are in the journal. I can also find the voucher by going via the ledger account.

    There are other vouchers in the same invoice register journal, that are from both the same vendor and other vendors to my client. When the journal was posted it says that ALL vouchers has been sent to the pool. But this "lost" invoice has not end up there.

    I´ve also searched in the tables so see the status of the voucher. And even there it says it´s been transferred to the pool , but I could not find it in the pool from the tables either.

    I have search for differences between the vouchers that have been transferred and this lost one but i really can not find anything wrong... There even was an other voucher to the same vendor, in the same register-journal, that WAS transferred to the pool and could later on be approved and payed. The only differens between these vouchers was the price and vouchernumber.

    /Johanna

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hello Johanna,

    And the voucher is not 'stuck' in the GL form for the subledger transactions not yet transferred?

    Have you experienced something similar in the past?

    Can it be caused by any kind of system modification that has been implemented?

    Ludwig

  • Johannaohman Profile Picture
    Johannaohman 20 on at

    No unfortunately not...

    No I have never experienced this, nore my collegues.  

    This is a new customer to us and we´ve seen that they have quite a lot of system modification set up, so we´re thinking that it could be caused by this somehow... Would have been nice though with an "easy" solution :)

    Thanks anyway for you help Ludwig,

    /Johanna

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi Johanna,

    I see. It would nevertheless be great if you could keep us updated here if you find the underlying reason for this behavior.

    Many thanks and best regards,

    Ludwig

  • Community Member Profile Picture
    Community Member on at

    Hi Johanna,

    If is still relevant, it is worth checking whether the invoice was approved via invoice approval form.

    I see that the voucher and reference to the invoice pool journal remain in the invoice register journal line after transaction was approved in the invoice approval form. After approval invoice could not be seen in the in the invoice pool form. Version os the system I use: Microsoft Dynamics 365 for Finance and Operations (10) Installed platform version : Update27 (7.0.5286.35426).

    Thank you!

    Regards,

    Sofia

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