Hi
What is your cost method? Also, what is the current cost if item? Is it 400 or 500?
In Return Reason Code have you selected "Inventory Value Zero" and do you have Standard Costing? If yes "If an item's costing method is set up as Standard, it means the inventory increase is valued at a budgeted (standard) cost instead of at an acquisition cost, and the program ignores the Inventory Value Zero field. "
Can you check Sales & Receivable setup and see if "Exact Cost Reversing Mandatory" is on or not (more info below).
The Exact Cost Reversing Mandatory field defines whether a company wants to apply an exact cost reversing policy when processing inventory increases represented by the sales returns. This means that when inventory is returned to stock, the program values the items on the sales return at exactly the same cost as the original sale. If an additional cost is later added to the original sale, the program updates the value of the sales return respectively. Selecting this check box indicates that the program prohibits a return transaction to post unless the Appl.-from Item Entry field on a corresponding order line contains an entry.
And more info. Do you use any of these methods?
When entering a sales return line, the order processor must ensure that upon invoicing the order, the returned item is revalued at the unit cost of the original sale (instead of at the unit cost suggested by the program as based on either average or standard unit cost). There are three methods of assigning exact cost reversing to a return line:
• Fill in the return order line manually, add the Appl.-from Item Entry field using the Choose Columns feature and then select the relevant line from the Item Ledger Entries page.
• Use the Copy Document function to fill in the return order automatically from another posted shipment or invoice document. If the Exact Cost Reversing Mandatory check box is selected on the Sales & Marketing Setup, the Appl.-from Item Entry field automatically populates on the return line with the corresponding entry.
• Use the Get Posted Document Lines to Reverse function to select one or more posted document lines for exact cost reversal. This function is especially useful when users need to copy one or more lines that appear in one or more posted documents.
