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Microsoft Dynamics GP (Archived)

How can I recover a sales invoice written off in 2010 and moved to history?

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Posted on by Microsoft Employee

I received payment today for two invoices that were written off and moved to history in 2010.  I would like to apply the payment towards those two invoices if possible.

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  • Dale Coulthard Profile Picture
    Dale Coulthard 3,055 on at
    Re: How can I recover a sales invoice written off in 2010 and moved to history?

    I am fairly positive that you cannot do that, but maybe that has changed in GP10 or 2010, but I do not recall reading about such a change to the system.  

    I have had to input a debit memo (through Sales>Transaction Entry) then post the cash against it. I then add a note to the debit memo so anyone can open the memo and read the reason for adding it and the original invoice number.  On the payment side, I also add a note and state that the original invoice was cleared/written off which is why the payment is being applied against the debit memo instead of the original invoice.

    If a historical invoice can be "restored" and the applied document unapplied, then I would be interested in knowing how to do that as well.  If multicurrency is involved, then that would complicate matters further to get a historical back and unapplied.

    Best regards,

    Dale

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