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Something went wrong. Please try again later: An unknown error occurred

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Posted on by steveendow 2,281

When I try to access a demo tenant, I get this error:

Something went wrong. 

Please try again later.

TECHNICAL DETAILS
An unknown error occurred. If you continue to see this error, please provide the following information when requesting support.

Date and Time: 2019-04-17 19:59:55Z

AAD tenant ID: 3e6747c3-6845-42f1-94e5-d1c430478f66

I've tried logging out of my MS account, then logging back in.  I've cleared all browser history/cookies/etc. and relaunched the browser.  I've tried Chrome and Edge.  The issue appears to be with the tenant.

Who can I contact to get assistance in resolving this error, or deleting this demo tenant so that I can setup a new one?

BCError.jpg

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  • Suggested answer
    steveendow Profile Picture
    steveendow 2,281 on at
    RE: Something went wrong. Please try again later: An unknown error occurred

    Hi Teddy,

    Thanks for the suggestion.

    I setup an Azure VM to test it from there, and I was able to access the BC demo tenant.

    But then I switched batch to my desktop to see if I could have it fail with my current DNS settings, but work with different DNS settings...and it is now suddenly working fine again from my desktop.  

    So without making any changes, it is mysteriously working again this evening.

    If I encounter the problem again, I'll try changing my DNS server and see if that makes a difference.

  • Suggested answer
    TeddyH Profile Picture
    TeddyH 12,868 Super User 2024 Season 1 on at
    RE: Something went wrong. Please try again later: An unknown error occurred

    Have you tried using other internet connection ?

    I had the same issue before and turned out that there was a problem with the router DNS.

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