Scheduling Assistant is 1 hour out and overlaps (daylight saving issue)?

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Posted on by DaveSHarris

I am using the scheduling assistant to schedule calls.

I've tried on 2 demo systems now in the uk and work orders are scheduled to start 1 hour before the engineers working day and subsequent work orders are scheduled to start 1 hour before the engineer completes the previous call.

I've tried all the time zone settings I can find in CRM and nothing makes any difference so please I need your help to track this one down.

I can easily replicate the issue as a demonstration.

Thanks

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mkushinsky 170 on at

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Dave:

Check the user's time zone settings. Log into CRM with a user, select the cog wheel in the top right hand corner of the page. Select options and make sure the time zone settings for the user is correct. You can also check the time zone setting of the server, and of the other users/resources.

I hope this helps. If you need further assistance, please submit a support ticket.

Thanks,

Michael Kushinsky

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DaveSHarris on at

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Hi Michael, thanks for the answer. I've checked the settings but it still seems to be an hour out. (I didn't change anything as I had already set to GMT London).

I can't change the time zone of the server as it is CRM online and as far as I know there isn't a way to set the zone globally for my instance of CRM?

I tried logging a ticket directly with MS and they pointed me at this forum for answers as Field One apparently look at the questions here. Perhaps as Field One is new things are quite joined up yet, however I want to use the software now! ;-)

I've attached images to show the problem. It affects the start time of the engineer, but more importantly its the overlapping of every work order by one hour that is a real problem.

I'm sure it's associated with Daylight Saving Time because it's always that one hour but how to put it right i'm stumped!

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Community Member on at

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Hi Dave,

The Work Hours time zone will derive from the Resource record. The Resource is linked to a User in CRM. The system will check the Work Hours on the resource to check whether the resource is available, it will not show the time that the resource is not working.

The Schedule Board will display the Resources actual working hours, however.

If you still have questions, Microsoft does support for the field service solution and please open a case with the following link --> support.microsoft.com/.../getsupport;tenant=ClassicCommercial&oaspworkflow=start_1.0.0.0&locale=en-us&supportregion=en-us&pesid=15972&ccsid=635809694544936444

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Thomas Adams on at

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Hi Dave,

This might be 3 years too late for you but I came across the same problem and managed to correct it by changing the time zone in the tab setting to coincide with users' timezone.

Hope this helps.

Best regards,

Thomas

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