Missing attached dockuments in the accounts payable

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Posted on by AB-11070712-0

Hello! Since the last update of BC, one of our customers has lost the function to look at attached dockuments in the accounts payable. It was on a posted purchase invoice and the page was not customised.
This mainly applies to attacheded documents that have gone via purchase order and then posted as a purchase invoice. It has worked before. Has anyone else experienced this? We have not heard anything from our other customers about this.

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Gerardo Rentería Ga... 25,388 Most Valuable Professional on at

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Hi

On which page did you see this option? Have you tried personalize the page? Do other clients of yours see that option?

BR

GR

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AB-11070712-0 19 on at

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It was on a posted purchase invoice and the page was not customised. We have not heard anything from our other customers about this.

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Gerardo Rentería Ga... 25,388 Most Valuable Professional on at

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Hi

I am on version 24.2 US and am not experiencing this issue.

Won't you have to delete some personalization from the page?

BR

GR

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AB-11070712-0 19 on at

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but it seems to have to do with the fact that it is a purchase order that has been posted, which then means that the attachments are not included from the order. Or they are there as 2 pieces but I can not open them because they "do not exist".

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Valentin Castravet 31,517 Super User 2025 Season 2 on at

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I would run a test in their environment to double check if posting a PO sends the attachments to the posted invoice. If that part works, then the issue is with the attachment actions simply not being visible.

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/

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YUN ZHU 95,754 Super User 2025 Season 2 on at

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Is it possible that the user deleted it manually?

I suggest you create a new document and try posting it to see if the problem still exists.

Thanks.
ZHU

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