Hi:
Everything is now proceeding just fine with the client, in terms of their ERP processes including shipping.
But, during the final week of June and the first week of July, they experienced strange issues leading up to processing Sales Orders and specifically in shipping them.
I have the issues pasted in italics below.
We want to know if there was some sort of automatic update performed for Business Central that could have caused what our client calls a “blip”?
Thanks!
John
I am reaching out as we are having a lot of issues with BC, in the past few weeks. I have helped with getting orders shipped out where information that was listed in an order at the time of processing has since been removed, by the time it gets to shipping the order. See some examples below.
I have seen issues where the location code “CW” is listed and, by the time the order ships, we are getting errors not allowing the order to be shipping. I have gone back into the order and the account is set up with the location code that it was listed with during order processing, but has since been removed when a shipping label is trying to be created (we have no clue how or why). I have gone back into the orders and updated the line items and then everything works just fine. (ORD0113431 – 6/27)
I have seen an issue that Shipping has not even seen where we are getting a Commodity 2 error, where it turned out the weight needed to be added to the custom section. I was told they have not had to do that before. (ORD0112245 – 6/23)
I have seen an order that is getting ready to ship and create a label and we are not getting any line items from the order pulling through to ship. The order is showing items listed, but the shipping department' is showing we have nothing to ship on that order. The only fix that I have been able to find is removing payments from the order, removing all line items and re entering the line items, and re entering the payments, refreshing BC and then they are able to ship against the order. Which that is not super ideal as some orders can be larger and many line to mess with, not to mention apply and un applying payments. (Multiple orders and days – this seems to happen more often than not)
I just ran into another issue today, 6/27, where I am not able to select the Agent Service in an order which should say “Pick Up” for a customer pick up order. BC is saying that Pick Up cannot be found in the related tables. Even though it is an option in the drop down menu and we use that option everyday. (ORD0113476 – 6/27)
I am not sure if an update has been pushed through for BC, or what the deal is. There is a huge disconnect in BC between the start of the order process to the shipping process.
This is super frustrating as work flow is being stopped to try and get these issues corrected multiple times. Has anyone seen these issue before, or know what could be causing the issue? Everything used to work fine.
