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29Hi guys,
Does anyone have an idea/suggestion how to handle a service order with items that's not been sold by us in BC?
We're searching for a smooth way to handle service orders – that’s not sold by us – in Business Central. Business Central is very persistent in telling us that the customer doesn’t have this service item connected to them.
The workflow we wish to accomplish is:
Is this possible to achieve?
Does anyone have an idea/suggestion how to handle a service order with items that's not been sold by us in BC?
We're searching for a smooth way to handle service orders – that’s not sold by us – in Business Central. Business Central is very persistent in telling us that the customer doesn’t have this service item connected to them.
The workflow we wish to accomplish is:
- The customer enters the workshop with the equipment that needs serviced (this item is not sold by us).
- We register a service order in Business Central. Preferably, with an “Miscellaneous product” that’s set as non-inventory item and enter the serial no. from the equipment. (One of the problems is that BC only accepts a service item that’s connected to a specific customer.
- To the item on the service order, we’d like to add a problem description (Fault comment) so the workshop knows what to do and eventually add time and parts to the Service Item Worksheet.
So basically, we want the freedom to create a service order on a generic customer for a generic item without the close relation between a service item and a customer.
Is this possible to achieve?
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