IMHO - Re: Does anyone answer questons here?

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Posted on by Community Member Microsoft Employee

The long thread on "Does anyone answer these questions" was quite ironic. If you follow this group, you start to notice that a lot of posters that require assistance never give any feedback. No response to verify a fix, no thank you, nothing.

When I was starting out, I found this group to be the most helpful form of support that exists for MS RMS. Granted, the original NG was more useful than the current format, but hopefully that will improve. I still follow the group regularly to pick-up tips and tidbits that I am not aware of and occasionally try to give back when I can help.

So thanks to all those who regularly spend the time and effort to help out here - for free too!
As for the complainer(s), spend some money and hire support.

Marc

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Jeff @ Check Point ... 13,380 on at

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Re: IMHO - Re: Does anyone answer questons here?

Richard,

If you want to save "thousands of dollars" for RMS and ERP support, go here; http://www.microsoft.com/en-us/dynamics/service-plans.aspx and think outside the box.
Richard Wheeler 75,730 on at

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Re: IMHO - Re: Does anyone answer questons here?

Don't get me started on this thread again Mark. If you had noticed now that I know how to monitor this site I routinely provided responses. I have been through so many of this iterations of support web sites. Just as you get used to one they discontinue it and start up another one and the process starts all over again. My biggest complaint is against Microsoft. They charge resellers thousands of dollars per year and each year we get pinched with fewer and fewer support incidents. We will not even mention what they are doing to the channel this year. More exams to pass and more people to hire and then they continue to just keep giving the software through one promotion after another.
Craig Wood 785 on at

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Re: IMHO - Re: Does anyone answer questons here?

I second that.

Craig