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Microsoft Dynamics CRM (Archived)

Change owner of account

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Posted on by 12,081 Moderator

Hi all

I have an account Warind Traders whose owner is ASD. I want to change the owner to DSA. I am system administrator but unable to change the owner. It is giving me the below error.

1325.Untitled.png

I am able to change other account owners.

Where should I wrong? Please do let me know.

Thank You

*This post is locked for comments

  • Verified answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,081 Moderator on at
    RE: Change owner of account

    Hi all

    I fixed my issue with the help of this my own thread community.dynamics.com/.../628567

    Thank You

  • Abdul Wahab Profile Picture
    Abdul Wahab 12,081 Moderator on at
    RE: Change owner of account

    Hi all

    I have below sql trace errors

    SqlTrace.jpg

    I think important one are these two. That is why I paste the detail for these two's

    at ErrorInformation.LogError() ilOffset = 0x17
    at ErrorInformation..ctor(Exception exception, Uri requestUrl, Boolean logError, IOrganizationContext context) ilOffset = 0x1F5
    at ErrorInformation..ctor(Exception exception, Uri requestUrl, IOrganizationContext context) ilOffset = 0x5
    at MainApplication.Application_Error(Object sender, EventArgs eventArguments) ilOffset = 0x81
    at EventHandler.Invoke(Object sender, EventArgs e) ilOffset = 0xFFFFFFFF
    at HttpApplication.RaiseOnError() ilOffset = 0x26
    at ApplicationStepManager.ResumeSteps(Exception error) ilOffset = 0x85
    at HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData) ilOffset = 0x5C
    at HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr) ilOffset = 0x16A
    at ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType) ilOffset = 0x4B
    MSCRM Error Report:
    --------------------------------------------------------------------------------------------------------
    Error: Request timed out.
    Error Message: Request timed out.
    Error Details: Request timed out.
    Source File: Not available
    Line Number: Not available
    Request URL: aw/.../edit.aspx;etc=1&id=%1239F01321-4AD8-DD11-A6FC-0014223ED1B7%7d&pagemode=iframe&preloadcache=1489763224488&rskey=747094123
    Stack Trace Info: [HttpException: Request timed out.]

     

    at ErrorInformation.LogError() ilOffset = 0x17
    at ErrorInformation..ctor(Exception exception, Uri requestUrl, Boolean logError, IOrganizationContext context) ilOffset = 0x1F5
    at ErrorInformation..ctor(Exception exception, Uri requestUrl, IOrganizationContext context) ilOffset = 0x5
    at AppForm.HandleSaveEntityException(Exception exception, FormEventId eventType, String url) ilOffset = 0x22
    at AppForm.SaveEntity(EntityProxy entity, FormEventId eventType, String redirectPath, Boolean performDuplicateCheck) ilOffset = 0x2A
    at AppForm.HandleFormEventAssign(Boolean gridRefreshCallbackAdded) ilOffset = 0x58
    at AppForm.FormAssignEvent() ilOffset = 0xD
    at AppForm.RaiseDataEvent(FormEventId eventId) ilOffset = 0xEF
    at EndUserForm.Initialize(Entity entity) ilOffset = 0x1F
    at CustomizableForm.Execute(Entity entity, FormDescriptor fd) ilOffset = 0x62
    at AccountRecordPageHandler.ConfigureFormHandler() ilOffset = 0x56
    at RecordPageHandler.ConfigureFormWrapper() ilOffset = 0xC
    at GenericEventProcessor.RaiseEvent(String eventName) ilOffset = 0x2D
    at PageManager.OnPreRender(EventArgs e) ilOffset = 0x47
    at Control.PreRenderRecursiveInternal() ilOffset = 0x54
    at Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) ilOffset = 0x6D3
    at Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) ilOffset = 0x3C
    at Page.ProcessRequest() ilOffset = 0x14
    at Page.ProcessRequest(HttpContext context) ilOffset = 0x33
    at CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() ilOffset = 0x18D
    at HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) ilOffset = 0x15
    at ApplicationStepManager.ResumeSteps(Exception error) ilOffset = 0x10A
    at HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData) ilOffset = 0x5C
    at HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr) ilOffset = 0x16A
    at ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType) ilOffset = 0x4B
    MSCRM Error Report:
    --------------------------------------------------------------------------------------------------------
    Error: An unexpected error occurred.
    Error Number: 0x80040216
    Error Message: An unexpected error occurred.
    Error Details: An unexpected error occurred.
    Source File: Not available
    Line Number: Not available
    Request URL: aw/.../edit.aspx;etc=1&id=%1239F01321-4AD8-DD11-A6FC-0014223ED1B7%7d&pagemode=iframe&preloadcache=1489763224488&rskey=747094123
    Stack Trace Info: [CrmException: An unexpected error occurred.]
    at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal()
    at Microsoft.Crm.Application.Platform.ServiceCommands.AssignCommand.Execute()
    at Microsoft.Crm.Application.Platform.DataSource.Assign(Guid entityId, String entityType, SecurityPrincipal principal, IOrganizationContext context)
    at Microsoft.Crm.Application.Platform.CommunicationListeners.AssignRouteOnCreateUpdateListener.AssignEntity(Entity entity, LookupValue owner)
    at Microsoft.Crm.Application.Platform.CommunicationListeners.AssignRouteOnCreateUpdateListener.HandlePostEvent(PlatformCommand command)
    at Microsoft.Crm.Application.Platform.CommunicationListeners.CommunicationListener.HandlePostEvent(PlatformCommand command)
    at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal()
    at Microsoft.Crm.Application.Platform.ServiceCommands.UpdateCommand.Execute()
    at Microsoft.Crm.Application.Platform.DataSource.Update(EntityProxy entity, Boolean performDuplicateCheck, Guid auditingTransactionId, IOrganizationContext context)
    at Microsoft.Crm.Application.Platform.EntityProxy.Update(Boolean performDuplicateCheck, Guid auditingTransactionId)
    at Microsoft.Crm.Application.Platform.EntityProxy.Update(Boolean performDuplicateCheck)
    at Microsoft.Crm.Application.Forms.AppForm.SaveEntity(EntityProxy entity, FormEventId eventType, String redirectPath, Boolean performDuplicateCheck)

     

    Any body help me. What is wrong now?

    Thank You

  • Suggested answer
    Nithya Gopinath Profile Picture
    Nithya Gopinath 17,076 on at
  • Abdul Wahab Profile Picture
    Abdul Wahab 12,081 Moderator on at
    RE: Change owner of account

    Hi Mohd Saad Akhtar

    I am working on your suggestion. When I have done. I will mark this answer as verified or come up with more questions.

    Thank You

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Change owner of account

    Please run a select query for this account alongwith the related records to see if there is any sql timeout in SQL server as well. If it occurs increase the SQL timeout.

    msdynamicscrmblog.wordpress.com/.../sql-timeout-solutions-in-dynamics-crm-2011

  • Abdul Wahab Profile Picture
    Abdul Wahab 12,081 Moderator on at
    RE: Change owner of account

    Hi Mohd Saad Akhtar

    There are 50000 + related records related to this account. Is this any thing that solve this error?

    Thank You

  • Abdul Wahab Profile Picture
    Abdul Wahab 12,081 Moderator on at
    RE: Change owner of account

    Hi Mohd

    I have got the below error

    Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=5.0.0.0, Culture=neutral, PublicKeyToken=123456789]]: SQL timeout expired.Detail:

    <OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance&quot; xmlns="schemas.microsoft.com/.../Contracts&quot;>

     <ErrorCode>-2147204783</ErrorCode>

     <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic&quot;>

       <KeyValuePairOfstringanyType>

         <d2p1:key>CallStack</d2p1:key>

         <d2p1:value xmlns:d4p1="www.w3.org/.../XMLSchema&quot; i:type="d4p1:string">   at Microsoft.Crm.Extensibility.VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)

      at Microsoft.Crm.Extensibility.Pipeline.Execute(PipelineExecutionContext context)

      at Microsoft.Crm.Extensibility.MessageProcessor.Execute(PipelineExecutionContext context)

      at Microsoft.Crm.Extensibility.InternalMessageDispatcher.Execute(PipelineExecutionContext context)

      at Microsoft.Crm.Extensibility.ExternalMessageDispatcher.ExecuteInternal(IInProcessOrganizationServiceFactory serviceFactory, IPlatformMessageDispatcherFactory dispatcherFactory, String messageName, String requestName, Int32 primaryObjectTypeCode, Int32 secondaryObjectTypeCode, ParameterCollection fields, CorrelationToken correlationToken, CallerOriginToken originToken, UserAuth userAuth, Guid callerId, Guid transactionContextId, Int32 invocationSource, Nullable`1 requestId, Version endpointVersion)

      at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, UserAuth userAuth, Guid targetUserId, Boolean traceRequest, OrganizationContext context, Boolean returnResponse)

      at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType)

      at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.Execute(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType)</d2p1:value>

       </KeyValuePairOfstringanyType>

     </ErrorDetails>

     <Message>SQL timeout expired.</Message>

     <Timestamp>2017-03-17T12:01:16.0293602Z</Timestamp>

     <InnerFault i:nil="true" />

     <TraceText i:nil="true" />

    </OrganizationServiceFault>

    Is it diagnosible now?

    Thank You

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Change owner of account

    Your issue is limited to a specific record. The image you have attached is a generic error. So first you need to to know why it is happening. Not possible without logs

  • Abdul Wahab Profile Picture
    Abdul Wahab 12,081 Moderator on at
    RE: Change owner of account

    Hi Mohd Saad Akhtar

    Is there anything else? This is not possible in my case. Some thimg strong to suggest on a higher level.

    Thank You

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Change owner of account

    Please check the Event Viewer for logs. If nothing is logged use CRMDiagTool to get the log.

    crmdiagtool2011.codeplex.com

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