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Dynamics 365 Community / Forums / Customer Insights - Journeys forum / Event Recurrence: Erro...
Customer Insights - Journeys forum

Event Recurrence: Error loading control!?!

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Posted on by Community Member

As I try to define a recurring event in Dynamics 365 for Marketing, I've an error message saying error loading control!

With the following text in the log:

TypeError: Unable to get property 'firstElementChild' of undefined or null reference
   at RecurrentEventControl.prototype.processAfterBind (vbo-feb.crm4.dynamics.com/.../RecurrentEventControl.js:1350:17)
   at render (vbo-feb.crm4.dynamics.com/.../RecurrentEventControl.js:1182:21)
   at RecurrentEventControl.prototype.init (vbo-feb.crm4.dynamics.com/.../RecurrentEventControl.js:1287:17)
   at CustomControlHostRoot.prototype._initializeControl (vbo-feb.crm4.dynamics.com/.../1.js)
   at Anonymous function (vbo-feb.crm4.dynamics.com/.../1.js)
   at v (vbo-feb.crm4.dynamics.com/.../app.js)
   at e.prototype.scheduleControlUpdate (vbo-feb.crm4.dynamics.com/.../app.js)
   at n (vbo-feb.crm4.dynamics.com/.../1.js)
   at CustomControlHostRoot.prototype._initializeData (vbo-feb.crm4.dynamics.com/.../1.js)
   at CustomControlHostRoot.prototype.componentDidMount (vbo-feb.crm4.dynamics.com/.../1.js)
Activity Id: 665f62d6-34f9-47db-9609-f7a2144e22b3

So thanks already for your support

Categories:
Event Planning and Management
I have the same question (0)
  • megcda Profile Picture
    megcda 2,192 on at
    RE: Event Recurrence: Error loading control!?!

    Hi Jean Luc,

    Can you please send me the exact steps that you are doing to get this error?  Also do you get this error when setting up a non-recurrring event as well?  And does this happen for every recurring event that you try to setup or just the one referenced with this error?  If I have this information, I can get someone to look into this issue.

    Thanks,

    Megan

  • Community Member Profile Picture
    Community Member on at
    RE: Event Recurrence: Error loading control!?!

    Hi Megan

    Thanks for your answer.

    It happens for each recurring event I try to create and not for the non-recurring ones.

    Best regards

    Jean-Luc

  • Verified answer
    ShaileshJain Profile Picture
    ShaileshJain on at
    RE: Event Recurrence: Error loading control!?!

    Thanks Jean, this is definitely working on plain vanilla builds (for example if you test on trials). We would need to investigate with full details - is your instance on latest builds, have you done any customizations, or if there is any other environment issues.

    Please raise a support ticket for resolving this issue

  • Community Member Profile Picture
    Community Member on at
    RE: Event Recurrence: Error loading control!?!

    Hello

    Thanks for your answer.

    As my trial has expired I'm unable to check. But I didn't made any customizations…

    Would it be possible to extend my trial to be able to fully check the issue or see if there is any other environment issues?

    Thanks already for your answer.

    Best regards

    Jean-Luc

  • Suggested answer
    ShaileshJain Profile Picture
    ShaileshJain on at
    RE: Event Recurrence: Error loading control!?!

    Please reach out to Megan (med AT microsoft DOT com) providing your trial instance URL so that we can check its status, or advise on how to get a new trial.

  • SwathiD Profile Picture
    SwathiD 200 on at
    RE: Event Recurrence: Error loading control!?!

    Hello Jean,

    Were you able to resolve the issue?

    Thanks,

    Swathi

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