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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Sale Module: Assigning...

Customer experience | Sales, Customer Insights,...

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Sale Module: Assigning a default email signature to teams isn't available to all users.

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Posted on by AimanZakir

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Hi,

I am attempting to set a default email signature for all users of a team, but it doesn't seem to take effect. When a user creates an email, the email body is blank, and the default signature doesn't appear automatically.

Regards,

Aiman Zakir

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Leah Ju Microsoft Employee on at

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Hi Aiman,

The display of the default signature depends on the value of your 'From' field：

If the From field is changed to a user, the user email signature will appear.

If the From field is changed to a queue, the default email signature of the owner of the queue will appear.

More information:

https://learn.microsoft.com/en-us/dynamics365/customerengagement/on-premises/basics/create-signature-dynamics-365-email-queue?view=op-9-1
I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
Regards,
Leah

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