web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Send Direct Email Send...
Small and medium business | Business Central, N...
Suggested Answer

Send Direct Email Sender Address Change

(0) ShareShare
ReportReport
Posted on by Community Member

In the popup window that opens with the Send Direct Email option, the From address is filled with logged in user by default.

I want to change this to a service account, if anyone has information on how to do it, I would appreciate it if they could help.

pastedimage1655901385330v1.png

I have the same question (0)
  • Suggested answer
    MahGah Profile Picture
    MahGah 15,529 on at

    Hi

    This does not looks like Business Central. But if it is business central then you can try to

    1) add service email as SMTP email or Shared Mailbox

    2) Then defined related scenario to this service email. This way all emails for that scenario will send under service email.

    robertostefanettinavblog.com/.../

  • Community Member Profile Picture
    Community Member on at

    Hi,

    Thank you for your message.

    Actually I can change From field within popup window with Service Account manually, but I don't want to expect from end user to change it themselves.

    I just want to change it by default when this window opened.

  • Suggested answer
    MahGah Profile Picture
    MahGah 15,529 on at

    Hi

    Have you tried my suggestion and assigned scenario for this method? Or this is a custom page? If it is a custom page then you need to add scenario and then assign service email to this scenario.  

  • Community Member Profile Picture
    Community Member on at

    Hi again,

    I think I opened this post in the wrong forum, you're right,

    it's not Business Central, Dynamics 365 CRM.

    So I guess I don't have a chance to try your suggestion

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Small and medium business | Business Central, NAV, RMS

#1
OussamaSabbouh Profile Picture

OussamaSabbouh 2,135

#2
YUN ZHU Profile Picture

YUN ZHU 733 Super User 2025 Season 2

#3
Sumit Singh Profile Picture

Sumit Singh 612

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans