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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Send Direct Email Send...
Small and medium business | Business Central, N...
Suggested answer

Send Direct Email Sender Address Change

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Posted on by Community Member

In the popup window that opens with the Send Direct Email option, the From address is filled with logged in user by default.

I want to change this to a service account, if anyone has information on how to do it, I would appreciate it if they could help.

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  • Community Member Profile Picture
    Community Member on at
    RE: Send Direct Email Sender Address Change

    Hi again,

    I think I opened this post in the wrong forum, you're right,

    it's not Business Central, Dynamics 365 CRM.

    So I guess I don't have a chance to try your suggestion

  • Suggested answer
    MahGah Profile Picture
    MahGah 15,445 on at
    RE: Send Direct Email Sender Address Change

    Hi

    Have you tried my suggestion and assigned scenario for this method? Or this is a custom page? If it is a custom page then you need to add scenario and then assign service email to this scenario.  

  • Community Member Profile Picture
    Community Member on at
    RE: Send Direct Email Sender Address Change

    Hi,

    Thank you for your message.

    Actually I can change From field within popup window with Service Account manually, but I don't want to expect from end user to change it themselves.

    I just want to change it by default when this window opened.

  • Suggested answer
    MahGah Profile Picture
    MahGah 15,445 on at
    RE: Send Direct Email Sender Address Change

    Hi

    This does not looks like Business Central. But if it is business central then you can try to

    1) add service email as SMTP email or Shared Mailbox

    2) Then defined related scenario to this service email. This way all emails for that scenario will send under service email.

    robertostefanettinavblog.com/.../

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