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Microsoft Dynamics RMS (Archived)

'Voucher can be reused' check box is greyed out.

Posted on by Microsoft Employee

Can someone explain why the check box next to ' [  ]  Voucher can be reused' in the Voucher tab of an Items properties is greyed out. This would be a great feature if it was available.

RMS 2.0 FP1

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  • John Gillis Profile Picture
    John Gillis 5 on at
    RE: 'Voucher can be reused' check box is greyed out.

    OK...I'd like to chime in.  I am very surprised that the ability to reuse gift cards (vouchers) is not available in single location POS.  It should be, since most competitor (like the Q-word) systems make this possible without a second thought.  When plastic gift cards cost up to a buck or more each, not reusing the cards that come back in pristine condition is crazy.  This needs to be fixed (or returned as a feature).

  • Craig Wood Profile Picture
    Craig Wood 785 on at
    RE: 'Voucher can be reused' check box is greyed out.

    That's what I'm saying, it is, or should be available. Unless they changed it when they changed the accounting for vouchers. I quite upgrading after SP3 because, in my opinion, they weren't giving me anything new for my maintenance money. So maybe they took that option away after sp3. Pre sp3 it is still there because I have that box checked, it is not grayed out in my version for single stores.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: 'Voucher can be reused' check box is greyed out.

    I do completely understand what you are saying as we have been using RMS for over 10 years as well and are very familiar with how things operate, but that is not what would work best for us. We do not want history on a reused voucher nor the possibility of duplicate numbers in our system.

    I just find it strange that they offer this option for global vouchers and not local vouchers.

  • Craig Wood Profile Picture
    Craig Wood 785 on at
    RE: 'Voucher can be reused' check box is greyed out.

    That's not how it has worked for me, and I've been doing it this way for 10 years. RMS has kept all details regarding previous vouchers sold using the same numbers. If I report on a voucher that has been resold several times it shows me all details associated with that number. And even if it didn't my cards are plastic and nobody can get one unless I give them one. Either way, my point is that you can check the "reuse voucher" option in a single store environment because that's what I do, and have done, for years.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: 'Voucher can be reused' check box is greyed out.

    Fishhead,

    Vouchers use serial numbers. I use the 'enforce unique serial numbers' feature in the configuration settings. It is to my understanding that when using the 'reuse' option in the voucher tab of the item properties it will remove all traces of a previously used voucher with the same number and enable you to use the same serial number again as if it were a fresh voucher while keeping your voucher list with all unique numbers.

    I am not wanting to simply reuse numbers, that will enable duplicate numbers to be used simultaneously. That seems like a fraud risk to me.

  • Craig Wood Profile Picture
    Craig Wood 785 on at
    RE: 'Voucher can be reused' check box is greyed out.

    I am a single store and use that feature. It is not just for multi store environment. I have no idea why it's not allowing you to use it but I reuse vouchers all the time and it has saved me a ton of money in getting new gift cards printed. Most cards come back looking flawless so it would be a shame to not be able to reuse them. To reiterate, I am in a single store environment and I reuse voucher numbers without any problems

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: 'Voucher can be reused' check box is greyed out.

    Perhaps you misunderstood my last post. I understand how Global vouchers work. I am disappointed that the option to reuse vouchers is only valid when using global vouchers. I would like the reuse voucher option available for local vouchers as well.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: 'Voucher can be reused' check box is greyed out.

    Hi Josh,

    Global voucher is useful when you have multiple stores under one HQ. Why you need to enable it in Single store.

    Regards

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: 'Voucher can be reused' check box is greyed out.

    I'm not sure why the developers deem this feature is only useful for HQ customers. Please enable this for single store setups who do not use HQ.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: 'Voucher can be reused' check box is greyed out.

    Hi Keith,

    We are a single store so it is for Local Vouchers. Funny the Help file did not specify that.

    I assume the Global Vouchers option is only available in a HQ environment?

    Thanks for the insight!!

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