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75,848We have a very odd situation with one client regarding sales order processing. Over the years we have discovered times that when they enter a sales order and then generate a PO off that sales order, the quantities on the PO do not match the quantities on the sales order. The only common thread appears to be that it is seasonal because it only happens once a year for about a week. This week happens to correspond when a flood of orders come in from the same customer for the same items. We have brought Microsoft in on this with no resolution. The thought right now is that it may have something to do with the allocation method. They are currently set to allocate by line. The current theory is that this may be the problem. They have 25 order takers entering orders all day long. Since they are allocating by line, a lock is put on that item record until the order is saved. Now if another user were to come along and have to put the sale item on another order and the item record is locked this could possibly explain the differences because the items are not allocated until the order is saved so the second user will not be using the correct quantities at the time the generate PO button is clicked. Has anyone else experienced an issue like this. Do most users allocate by line or allocate by batch?
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