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98Good day all,
We are running AX2012 CU8 (with a few CU13 addins) and are having some weird printer behaviour.
We have lots of Zebra label printers that are doing their job well, except for the below scenario.
Some users when trying to print barcode labels are finding the printer is showing width=10.80cm Height 29.70cm. They can change this each time to the correct 10x15cm, but we have not idea where teh 10.80X29.70 is coming from!
We have set the printer defaults to 10X15cm, and checked the SSRS report (the barcode generator) is not set at 10.80X29.70cm either.
I have reset user data and tried everything we know, but every-time they go to print the label the settings on the report printer preferences get reset to 10.80X29.70cm!
It is like AX is overriding the defaults settings of the network printer, but we cannot find out where/why it is doing this for some users and not all....
We are also not using Print management functions for this report/document either, so can rule that out too. Also this has been like this since we went live, so it is not a change that has occurred.
Would really appreciate any suggestions on where to look pls as we are stumped!
Rgds Cliff
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