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Dynamics 365 Community / Forums / Business Central forum / Error message when tra...
Business Central forum

Error message when transitioning from trial instance

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Posted on by Community Member

I have a client who is trying to transition from a trial instance.  After he accepts the terms and conditions the next screen he gets is an error message of which a picture is attached. He cannot go any further. When he restarts the instance he gets the same error message and is in an endless loop.

Error-Message.jpg

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  • Chris Bulson Profile Picture
    Chris Bulson Microsoft Employee on at

    Do they see the same error if they attempt to navigate directly to the site?

    jsystemsinc.financials.dynamics.com/.../WebClient

    Thanks,

    Chris

  • Community Member Profile Picture
    Community Member on at

    Chris, my client unfortunately ends up at the same place with the same error. 

  • Chris Bulson Profile Picture
    Chris Bulson Microsoft Employee on at

    Hello Mark,

    Thanks for the info - I'm going to have to look into this on the back-end.  I'll update this post when I have more information.

    Thanks,

    Chris

  • Community Member Profile Picture
    Community Member on at

    Thank you Chris.

  • Community Member Profile Picture
    Community Member on at

    Try opening a browser in private-browsing/incognito mode. That usually fixes it for me.

  • Community Member Profile Picture
    Community Member on at

    My client tried opening Dynamics 365 in In Private Browsing and received the following error.

     

    Dynamics-365-Error.png

     

  • Verified answer
    Chris Bulson Profile Picture
    Chris Bulson Microsoft Employee on at

    Please try the following steps:

    Navigate to jsystemsinc.financials.dynamics.com/.../Default.aspx

    Navigate to the "Companies" page via search

    Uncheck "Enabled Assisted Company Setup" for the company the customer is trying to get into

    Have the user sign out and back in normally

    Please let me know if you run into any problems with the above steps.  The root cause of this issue is being investigated for permanent fix and this is just a work-around.

    Thanks,

    Chris

  • Community Member Profile Picture
    Community Member on at

    Thank you Chris. I've sent those instructions to Kyle and will let you know what he finds out.

  • Community Member Profile Picture
    Community Member on at

    Chris,

    That worked! Thank you for your help and diligence to find an answer.

    Mark

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