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Business Central Support Plan

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Posted on by Antonis Kakavas

Greetings to all of you.

Follow the topic which i created a few days ago ( URL --> ) , i am trying to figure out how to submit a support request to microsoft.

Unfortunately , it seems that no support plan comes with Business Central Essential License. At least, that's what i noticed while trying to submit a support request, from a user who was the Global Adminstrator role and the business central essential license assigned.Due to that , i am not capable of submiting a support request in order to ask for a "forced update", since i can't change the update window on my own.

How should i proceed? Can anyone give me some info related to purchasing and assigning support plans?

Thank you in advance for your time.

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YUN ZHU 74,148 Super User 2024 Season 2 on at

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RE: Business Central Support Plan

Hi, hope this will help.

Technical Support Overview for Dynamics 365 Business Central - Business Central | Microsoft Docs

Thanks

ZHU
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MahGah 15,430 on at

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RE: Business Central Support Plan

Hi

You need to do it through your BC partner.

Some companies offer monthly plan (such as this https://archerpoint.com/services/support/support-plans/ or https://stoneridgesoftware.com/dynamics-365-business-central-subscription-support-plan-options/ ) and some may charge you based on their T&M.

The only time you can open direct ticket with Microsoft if you experience Production Outage.

Support plan with partner can help with receiving faster answer and they deal with Microsoft.
Antonis Kakavas 20 on at

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RE: Business Central Support Plan

To be honest , i would like to know how i can buy a support plan , and which support plans suits me the most.
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JAngle 33,159 on at

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RE: Business Central Support Plan

Your Microsoft partner can assist here. Support plans can be taken up with them for varying levels of support.