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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Business Central Suppo...
Small and medium business | Business Central, N...
Suggested answer

Business Central Support Plan

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Posted on by Antonis Kakavas 20

Greetings to all of you.

Follow the topic which i created a few days ago ( URL -->   ) , i am trying to figure out how to submit a support request to microsoft.

Unfortunately , it seems that no support plan comes with Business Central Essential License. At least, that's what i noticed while trying to submit a support request, from a user who was the Global Adminstrator role and the business central essential license assigned.Due to that , i am not capable of submiting a support request in order to ask for a "forced update", since i can't change the update window on my own.

How should i proceed? Can anyone give me some info related to purchasing and assigning support plans? 

Thank you in advance for your time.

I have the same question (0)
  • Suggested answer
    JAngle Profile Picture
    JAngle 127 on at
    RE: Business Central Support Plan

    Your Microsoft partner can assist here. Support plans can be taken up with them for varying levels of support.

  • Antonis Kakavas Profile Picture
    Antonis Kakavas 20 on at
    RE: Business Central Support Plan

    To be honest , i would like to know how i can buy a support plan , and which support plans suits me the most.

  • Suggested answer
    MahGah Profile Picture
    MahGah 15,529 on at
    RE: Business Central Support Plan

    Hi

    You need to do it through your BC partner.

    Some companies offer monthly plan (such as this https://archerpoint.com/services/support/support-plans/  or https://stoneridgesoftware.com/dynamics-365-business-central-subscription-support-plan-options/ ) and some may charge you based on their T&M. 

    The only time you can open direct ticket with Microsoft if  you experience Production Outage. 

    Support plan with partner can help with receiving faster answer and they deal with Microsoft.   

    pastedimage1634662520716v1.png

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 94,214 Super User 2025 Season 2 on at
    RE: Business Central Support Plan

    Hi, hope this will help.

    Technical Support Overview for Dynamics 365 Business Central - Business Central | Microsoft Docs

    Thanks

    ZHU

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