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Business Central Support Plan

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Posted on by Antonis Kakavas

Greetings to all of you.

Follow the topic which i created a few days ago ( URL --> ) , i am trying to figure out how to submit a support request to microsoft.

Unfortunately , it seems that no support plan comes with Business Central Essential License. At least, that's what i noticed while trying to submit a support request, from a user who was the Global Adminstrator role and the business central essential license assigned.Due to that , i am not capable of submiting a support request in order to ask for a "forced update", since i can't change the update window on my own.

How should i proceed? Can anyone give me some info related to purchasing and assigning support plans?

Thank you in advance for your time.

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YUN ZHU 91,771 Super User 2025 Season 2 on at

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RE: Business Central Support Plan

Hi, hope this will help.

Technical Support Overview for Dynamics 365 Business Central - Business Central | Microsoft Docs

Thanks

ZHU

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MahGah 15,515 on at

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RE: Business Central Support Plan

Hi

You need to do it through your BC partner.

Some companies offer monthly plan (such as this https://archerpoint.com/services/support/support-plans/ or https://stoneridgesoftware.com/dynamics-365-business-central-subscription-support-plan-options/ ) and some may charge you based on their T&M.

The only time you can open direct ticket with Microsoft if you experience Production Outage.

Support plan with partner can help with receiving faster answer and they deal with Microsoft.

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Antonis Kakavas 20 on at

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RE: Business Central Support Plan

To be honest , i would like to know how i can buy a support plan , and which support plans suits me the most.

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JAngle 115 on at

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RE: Business Central Support Plan

Your Microsoft partner can assist here. Support plans can be taken up with them for varying levels of support.

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