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New to the organization and trying to clean up issues.
Several A/P vouchers were entered with the batch handleing field set to "NO ACTION". This is interfering with my ability to print any a/p checks.
Now these items appear on the Aged A/P detail (including reference number), but when I try to search or perform any function using that reference number, I get a massage that it does not exist.
Any thoughts? How do I edit or delete the "No Action" batches?
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If the documents are showing in the aging report that I'm guessing they've been "released'.
If you retrieve these documents (vouchers, Debit Adjustments, etc.) via their document type and reference number in the document maintenance screen, what is their status?
If you can not sellect the documents in the details section of the manual checks screen, then one or more of the following may be true about the doucments:
1) the batches the documents are in have not been successfully release. Retrieve the batch the documents are in and check the status. It needs to be either Unposted or Posted
2) The documents have already been "paid" on another check. Check the current balance of the documents either on reports or in document maintnenace. Depending on the version of the aging report you are running, documents that have been "paid" in full may still appear on the report (examples: If the document was paid in the period being reported OR if the doucment was "paid" in a "future period" from the period being reported)
3) the document is currently included in a check batch (manual or laser) that has not yet been fully processed.
4) the documents are in a different currency than the currency of the check batch you are creating.
Thank You Toni,
This seemed to help at least part of the problem--I can once again print checks with newly entered vouchers.
I still have all of the original vouchers and offsetting adjustments showing up on the A/P aging. I've tried clearing these through the manual check process, but continue to get "Item Not Found" when I try to apply the adjustment. I appologize if I am asking very fundamental questions. I joined the organization more than a year after my predacessor left, and we have no documentation.
Finally, You mentioned the support desk. Can I ask for that contact information? So far, I have only received the message that my version is no longer supported.
Thanks
the "batch handling" will be "no action" for ALL batches. it is the batch STATUS you need to look at... usually right below the batch handling. but it is not the voucher batch that is at fault. Here are the instructions I use for clients with this issue:
1. Choose "Checks" from the AP Reports menu. Click on the field labeled "Batch Number" at the bottom, and press the F3 key. If there are any batches there, follow this procedure:
a. Select the first batch, and press the "Print" button. This will print any checks in that batch on plain paper.
b. When the "Check Update" box/screen appears, change the "Keep" to "Delete" for the check handling. Then "Begin Processing." This will put the vouchers in a status of "ready to print" so all you have to do is print them as you normally would. There will be no record of any checks printing at all, so you can use the same numbers again. (If you already have the checks, print on plain paper and "Keep" with the same numbers to store them in Solomon)
c. Repeat a and b for each batch you find.
2. Choose "AP Check Update" from the AP Screens menu. Click on the field labeled "Batch Number" at the bottom, and press the F3 key. If there are any batches there, follow this procedure:
a. Select the first batch and, if you've printed the checks and are happy with them, just press "Begin Processing".
b. If you are not sure, then change the "Keep" to "Selected by Batch" at the top and then press the "Select Handling" button or tab. That will show you all the checks in the batch, and allow you to delete, keep, or void each one. When you have them set as needed, then press "Begin Processing."
3. Open the “Release AP Batches” screen, and see if there are any batches in there with a “Screen ID” (third column) of “03620”. Those are check batches that did not release properly. Try to release them. If they do not release, record the Event log and call your dealer or Microsoft Support Desk.
4. If the vouchers *DO* appear on the "Check Preview" Report, but *DO NOT* appear on the "Edit – Select for Payment" screen, then they are "stuck" and need a special SQL process to be run from within Query Analyzer. Call the support desk and we will help.
I hope this helps. Sorry it got delayed, my email was messed up a bit.
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