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Customer experience | Sales, Customer Insights,...
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Filtering records by Mailbox

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Posted on by 8
Hello,
We have a custom entity , let's call it new_custom_mail, which contains a Lookup field of mailbox.
 
We have a requirement to check an incoming (statuscode = Received) Email's 'To' field and if the 'To' field contains a Queue, retrieve the mailbox associated with that Queue and then retrieve the new_custom_mail record with the same mailbox.
 
This is our code:
 
What could be the reason that we are getting 0 results when filtering new_custom_mail by mailbox?
 
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