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Term ID Error - credit card payments (unable to process) - help

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Posted on by Community Member Microsoft Employee

Hi all -

I really hope this isn't a big issue.... Today all of a sudden in my RMS point of sale I was running a credit

card and the status failed with the approval saying "03: TERM ID ERROR"

At first I thought it was the credit card of my client - but ran her friends card and the same thing happened..

Nothing has ever happened like this before...

Anyone know what to do?

Thanks

Mara Marozzelli

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Community member 2 on at

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Term ID Error - credit card payments (unable to process) - help

If your point of sale system relies on an internet connection for credit card processing, check that the internet connection is stable and working properly. Sometimes, connectivity issues can result in errors. pico park
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Community Member Microsoft Employee on at

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RE: Term ID Error - credit card payments (unable to process) - help

error 03 TERM ID ERROR, means that the terminal id or merchant id in your EDC setup does not match with the one in your merchant service account. You will have to call your merchant service provide and check the settings.

Also, please note, each RMS station has to be configured individually, And its advisable to configure all the backoffice /RMS Manager only stations as well.

All stations and management pcs should have the same settings.

EDC Configuration is done within the RMS Admin program.
Community Member Microsoft Employee on at

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RE: Term ID Error - credit card payments (unable to process) - help

Time zone etc. is all correct - I have checked everything possible... I am leaning toward the possibility there have been changes with the ssl (a while back I did received something about internet security protocol changes - but didn't follow up with it)....
Jeff @ Check Point ... 13,380 on at

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RE: Term ID Error - credit card payments (unable to process) - help

Make sure the time and/or date or timezone is correct.