Scan is disabled or grayed out in document management

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Posted on by P NOUSHAD

1,771

Hi,

Please find below screen-shot, scan button is disabled or grayed out. Please let me know if there is any setup need to be done or any other changes. Please provide the details.

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Hartwig10 5 on at

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RE: Scan is disabled or grayed out in document management

I have deployed the client to a server and installed the scanner software as well tell subway. However, I cannot initiate the software scan due to it being greyed out in Fixlets and Actions. From my own research, it's pointing to the missing software catalog.
P NOUSHAD 1,771 on at

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RE: Scan is disabled or grayed out in document management

Hi,

Thanks for your replay. Please provide the list of scanner which support document management of GP 2013 R2 version.

Regards,

Noushad
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Mariano Gomez 26,225 on at

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RE: Scan is disabled or grayed out in document management

My guess is your scanner is equipped with a TWAIN driver, which is not supported by Document Attach in GP 2013. TWAIN scanners are supported with GP 2015 and above with the release of the July Hotfix, so you may need to upgrade to a more recent version of Dynamics GP in order to take advantage of this functionality.