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Unable to scroll in e-mail designer

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Posted on by 35

Since a few days we are unable to scroll in the e-mail editor. There is no scrollbar. We can work around it by zooming in and out but it's inconvenient. Any ideas on what the problem might be? We encounter this in the whole team so it's not PC/user related.

  • RE: Unable to scroll in e-mail designer

    Thank you for the follow up. The issue magically disappeared today and it's working for everyone, in all browsers on all machines. Must be a system issue yesterday;

  • Nya Profile Picture
    Nya 29,058 on at
    RE: Unable to scroll in e-mail designer

    Hi,

    Would you please attach some screenshots about the issue?

    Also, please let me know the version of Marketing app you are using now.

  • Suggested answer
    Hari Narayan Singh Profile Picture
    Hari Narayan Singh 230 on at
    RE: Unable to scroll in e-mail designer
    [quote user="Emanuel van der Aalst"]

    Since a few days we are unable to scroll in the e-mail editor. There is no scrollbar. We can work around it by zooming in and out but it's inconvenient. Any ideas on what the problem might be? We encounter this in the whole team so it's not PC/user related.

    [/quote]

    Hi Emanuel van der Aalst,

    I have been working on multiple environments and did check for the same. I don't have any issue regarding email designer on any of those.
    Can you try using different browser and/or disabling any extension(s) that you think might be creating an issue.

    If the problem still persists try raising a Microsoft support ticket

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,
    Hari



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