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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Track visitors to website
Customer experience | Sales, Customer Insights,...
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Track visitors to website

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Posted on by Community Member Microsoft Employee

Hello Community,

I would like to confirm if Dynamics 365 Marketing supports tracking of visitors to 3rd-party website - for example an organization's website home page. In this case, the website is an existing site that was built on other platforms. It's not a website built by using the Dynamics 365 Marketing app. In this scenario, is it possible to use Dynamics 365 Marketing to track visitors to the site?

And besides Dynamics 365 Marketing, can the same be achieved using ClickDimension? Which one is better for this use case?

Any insights would be appreciated.

Thank you!

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Track visitors to website

    Hi D365_Eric,

    No, embed forms would not tracking of visitor's data.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Track visitors to website

    Thank you for the info!

    Would you know if using the embed forms on external websites would allow tracking of visitor's data such as "Location", "Device", "Date/Time Stamp", and other click actions back to Dynamics 365 Marketing?

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Track visitors to website

    Hi D365_Eric,

    Dynamics 365 Marketing couldn't track the visitors' activities on the external website. You could embed forms on external websites and update the visitors' data back to Dynamics 365 Marketing. I'm unfamiliar with ClickDimension.

    Reference: Embed forms on external websites (Dynamics 365 Marketing) | Microsoft Docs

     

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