Web Links in Footer not working

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Posted on by Community Member

I am implementing a portal for my department and have most of it working however it seems that the Web Links in my Footer are not clickable as links. They are External URLs but I tested with making a link to a Web Page for the portal and that no longer work either.

I can't determine if it is a problem with the Content Snippets, Web Link Sets, or the Web Templates. My gut tells me it is the Web Template for the Footer. I'm going to post that and see if any of you can spot why the names of the Web Links in the Web Link Set appear but are un-clickable.

<footer role="contentinfo">
  <div class="footer-top">
    <div class="container">
      <div class="row">
        <div class="col-md-6 col-sm-12 col-xs-12 text-left">
          {% editable snippets 'About Footer' type: 'html' %}
        </div>
      </div>
    </div>
  </div>

  <div class="footer-bottom hidden-xs hidden-sm">
    <div class="container">
      <div class="row">
        <div class="col-md-4 col-sm-12 col-xs-12 text-left">
          {% editable snippets 'Footer' type: 'html' %}
        </div>
        {% assign footer_nav = weblinks["Footer"] %}
        {% if footer_nav %}
          <div class="col-md-8 col-sm-12 col-xs-12 text-left {% if footer_nav.editable %}xrm-entity xrm-editable-adx_weblinkset{% endif %}" data-weblinks-maxdepth="2">
            <ul class="row list-unstyled">
              {% for link in footer_nav.weblinks %}
                <li class="col-sm-3">
                  <h4>{{ link.name }}</h4>
                  <ul class="list-unstyled">
                    {% if link.display_page_child_links %}
                      {% assign sublinks = sitemap[link.url].children %}
                    {% else %}
                      {% assign sublinks = link.weblinks %}
                    {% endif %}
                    {% if sublinks.size > 0 %}
                      {% for sublink in sublinks %}
                        <li>
                          <a href="{{ sublink.url | escape }}">{{ sublink.name | default:sublink.title }}</a>
                        </li>
                      {% endfor %}
                    {% endif %}
                  </ul>
                </li>
              {% endfor %}
            </ul>
            {% editable footer_nav %}
          </div>
        {% endif %}
    </div>
  </div>
</footer>

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ThomasN 3,190 on at

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hi Bryan, thanks for reaching out.

Can you answer the below questions and give some more insight, thanks.

Do you have the web links setup as a separate record of web links for just the footer?

Do you have this applied to the Page template, or to the actual page?

Is the page you are seeing this issue using the correct template?

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Community Member on at

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The Web Links were made and then associated to the Footer Web Links. So if I open up the Footer Web Links list and scroll down in the record in CRM I can see the four links I added. I have also double checked to make sure they were in a Published state.

And the code I shared above was the Footer Web Template and this is the Footer that is associated to the Web Site in CRM.

I checked the Page and it is showing it is using the right template.

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Craig P. Fleming 950 on at

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You might want to drop something into the if/else statement (literally just 'if' and 'else') to isolate which assignment is happening. I kind of think that will identify the problem, but if it's not obvious post the html output, it might provide some clues. If you are really only intending to show the four links contained in the weblinkset you can simplify the code to remove the if/else altogether. Something like this:

<ul class="list-unstyled"> {% for link in footer_nav.weblinks %} <li> <a href="{{ link.url | escape }}">{{ link.name | default:link.title }}</a> </li> {% endfor %} </ul>

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Community Member on at

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Yeah I'll have to try this. I'm just confused on why this would fail since this was out of the box from the Customer Self-Service Portal

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Craig P. Fleming 950 on at

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Are you setting the display_page_child_links on the links in your weblinkset. It means that the logic will show links to the children of the page identified in the weblink. It gets a confusing with that setting as it is intended to dynamically add links to a list using the title or name of the weblink as header but not necessarily as a link. Not sure that description helps or confuses the issue more:).

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Community Member on at

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I don't have that set because I'm not nesting links underneath the four links I'm using in the Footer. I can try setting that but would seem odd that is what is needed.

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Community Member on at

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I tried setting that checkbox and it made no difference.

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Craig P. Fleming 950 on at

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Yes I would expect that to "not" be set, what I meant but like i said was getting confusing. I actually just happened to be setting up a demo site right now and I see the following with the default data in the community portal, does this align with what you see in your partner portal? May also be a permissions issue, perhaps partner portal has content access set for footer links. I don't have a partner portal setup right now to verify but the web template for the footer is the same.

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Community Member on at

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Can you post what the Footer Web Template is out of the box? I can compare and see if maybe something was changed.

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Craig P. Fleming 950 on at

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Identical:

<div class="footer-bottom hidden-xs hidden-sm"> <div class="container"> <div class="row"> <div class="col-md-4 col-sm-12 col-xs-12 text-left"> {% editable snippets 'Footer' type: 'html' %} </div> {% assign footer_nav = weblinks["Footer"] %} {% if footer_nav %} <div class="col-md-8 col-sm-12 col-xs-12 text-left {% if footer_nav.editable %}xrm-entity xrm-editable-adx_weblinkset{% endif %}" data-weblinks-maxdepth="2"> <ul class="row list-unstyled"> {% for link in footer_nav.weblinks %} <li class="col-sm-3"> <h4>{{ link.name }}</h4> <ul class="list-unstyled"> {% if link.display_page_child_links %} {% assign sublinks = sitemap[link.url].children %} {% else %} {% assign sublinks = link.weblinks %} {% endif %} {% if sublinks.size > 0 %} {% for sublink in sublinks %} <li> <a href="{{ sublink.url | escape }}">{{ sublink.name | default:sublink.title }}</a> </li> {% endfor %} {% endif %} </ul> </li> {% endfor %} </ul> {% editable footer_nav %} </div> {% endif %} </div> </div>

As long as your weblinks have pages or urls and the pages are published and no content access permissions are protecting them your links should work fine.

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